The process to request your military transcript has changed

JST is the Joint Services Transcript that will replace the Coast Guard Institute Transcript, the Army/American Council on Education Registry Transcript System (AARTS) and the Sailor/Marine American Council on Education Registry Transcript (SMART). JST is an academically accepted document approved by the American Council on Education (ACE) to validate a service member's military occupational experience and training along with the corresponding ACE college credit recommendations.
The JST is available for Army, Coast Guard, Marine Corps and Navy. Click on this link to request transcript ---->
Air Foce should contact CCAF to receive transcripts - 
The military issues transcripts based on the ACE guide.
If you can not go through the JST request portal please use the information below for your respective branch of service to request your military transcripts:
Army and National Guard:
Toll Free: 1-888-276-9472
JST Technology Operations Center
Fax: Comm: (850) 452-1909 DSN: 459-1909
Coast Guard:
USCG Institute
Fax: (405) 954-7249
Air Force:
Community College of the Air Force (CCAF) - RRR
130 W Maxwell Blvd

Maxwell AFB, AL 36112-6617

(334) 953-2794
Virtual Education Center (VEC)

Fax: Comm: (757) 492-5095 DSN: 492-5095

Toll Free: 1-877-838-1659

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