Computing Homepage
 

Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed



Lab Assistants

 

Lab Assistants are responsible for the following services:

  • Answering software and hardware questions
  • Assisting with hardware problems
  • Maintaining the printers
  • Referring customers to appropriate person if they cannot answer a question
  • Monitoring the labs to ensure Computing Support policies are being followed

Lab Assistants are not responsible for the following services:

  • Recovering lost files or damaged disks. The HelpDesk provides this service. We recommend that students make frequent backups of their work on more than one diskette, and make periodic printouts of their work.
  • Training students on software packages
  • Helping with class specific software (students will be referred to their instructor)
  • Helping solve class problems (all students are bound by the JMU Honor code)