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Information Technology Help Desk - Student Employment


Join Our Information Technology Help  Desk Team!

Check JMU's Joblink site today for the IT Help Desk Customer Support Representative I - IE student employment posting.

Are you looking for a challenging, yet fun job to hone your customer service skills, strengthen your communication and problem-solving skills, stay current with technology, while building a strong resume?  If so, then the IT Help Desk Customer Support Representative I position is the job for you!  The IT Help Desk provides a learning, supportive, team environment.

IT Help Desk Support Representative Responsibilities:

Our top-notch IT Help Desk Support Representatives serve as phone and walk-in computing resource and support to JMU applicants, students, alumni, faculty, staff, and affiliates.  Our employees respond to inquiries concerning campus-wide applications (to include, but not limited to MyMadison and JMU e-mail), network connectivity, PC & Macintosh computer hardware and operating systems, application software (just as the Microsoft Office suite), internet browsers and other supported software.

Great customer service, listening, communication, questioning and problem-solving skills are important. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.


Promotion to Customer Support Representatives II & III are based on the number of semesters worked, growth in technical knowledge and expertise, demonstration of strong customer service skills and a high-level of responsibility and professionalism. Exceptional Representatives have the opportunity to apply and seek promotion to a Help Desk Frontline Team Lead position.

The IT Help Desk Customer Support Representative position requires full-time student status and a commitment to work 10-12 hours/week up to a maximum of 20 hours/week when classes are in session (potentially up to 40 hours/week when classes are not in session and over summer). Shifts are scheduled around your classes and other external university related activities.

Hiring generally takes place during the fall and spring for work throughout your academic career at JMU (working summer and breaks are optional). Applications are posted on JobLink (click on "Student Positions") typically before Spring Break for summer and fall session(s) and the end of October for spring session. We sometimes have positions become available during the year, so check JobLink often or e-mail helpdesk@jmu.edu.

If you apply for a position and are selected for an interview, we will contact you directly by e-mail or phone. If offered employment, you will need to have a social security card, a form of identity (driver's license or JAC) and a blank check to complete the hiring paperwork.

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