Our top-notch IT Help Desk Support Representatives serve as phone and walk-in computing resource and support to JMU applicants, students, alumni, faculty, staff, and affiliates. Our employees respond to inquiries concerning campus-wide applications (to include, but not limited to MyMadison and JMU e-mail), network connectivity, PC & Macintosh computer hardware and operating systems, application software (just as the Microsoft Office suite), internet browsers and other supported software.
Great customer service, listening, communication, questioning and problem-solving skills are important. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.
The IT Help Desk Customer Support Representative position requires full-time student status and a commitment to work 10-12 hours/week up to a maximum of 20 hours/week when classes are in session (potentially up to 40 hours/week when classes are not in session and over summer). Shifts are scheduled around your classes and other external university related activities.Hiring generally takes place during the fall and spring for work throughout your academic career at JMU (working summer and breaks are optional). Applications are posted on JobLink (click on "Student Positions") typically before Spring Break for summer and fall session(s) and the end of October for spring session. We sometimes have positions become available during the year, so check JobLink often or e-mail firstname.lastname@example.org.