Our top-notch IT Help Desk Support Specialists serve as phone and walk-in computing resource and support to JMU applicants, students, alumni, faculty, staff, and affiliates. Our employees respond to inquiries concerning campus-wide applications (to include, but not limited to MyMadison and JMU e-mail), network connectivity, PC & Macintosh computer hardware and operating systems, application software (just as the Microsoft Office suite), internet browsers and other supported software.
Great customer service, listening, communication, questioning and problem-solving skills are important. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.
Promotions to Customer Support Specialists II & III are based on the number of semesters worked, growth in technical knowledge and expertise, demonstration of strong customer service skills and a high-level of responsibility and professionalism. Exceptional Specialists have the opportunity to apply and seek promotion to a Help Desk Frontline Team Lead position.
The IT Help Desk Customer Support Specialist position requires full-time student status and a commitment to work a minimum of 10 and a maximum of 20 hours/week when classes are in session (potentially up to 40 hours/week when classes are not in session and over summer) . Shifts are scheduled around your classes and other external activities.