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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Computing HelpDesk - Student Employment


 

Join Our Computing HelpDesk Team!

We are now hiring!!!!  Please apply for the Computing HelpDesk Customer Support Specialist I position now posted in Joblink.

Are you looking for a challenging, yet fun job to hone your customer service skills, strengthen your problem-solving and computing skills, stay current with technology, build a strong resume, all while making new friends? Then the Computing HelpDesk  Customer Support Specialist I is just the job for you!

Computing HelpDesk Support Specialist Responsibilities:

Our top-notch Computing HelpDesk Support Specialists serve as phone and walk-in computing resource and support to JMU applicants, students, alumni, faculty, staff, and affiliates.  Our employees respond to inquiries concerning campus-wide applications (to include, but not limited to MyMadison and JMU e-mail), network connectivity, PC & Macintosh computer hardware and operating systems, application software (just as the Microsoft Office suite), internet browsers and other supported software.

Great customer service, listening, communication, questioning and problem-solving skills are a must. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.

 

Promotions to Customer Support Specialists II & III are based on the number of semesters worked, growth in technical knowledge and expertise, demonstration of strong customer service skills and a high-level of responsibility and professionalism. Exceptional Specialists have the opportunity to apply and seek promotion to a HelpDesk Frontline Team Lead position.

The Computing HelpDesk Customer Support Specialist position requires full-time student status and a commitment to work a minimum of 10 and a maximum of 20 hours/week when classes are in session (potentially up to 40 hours/week when classes are not in session and over summer) . Shifts are scheduled around your classes and other external activities.

Hiring generally takes place during the fall and spring semesters for work throughout your academic years at JMU. Applications are posted on JobLink (click on "Student Positions") typically before Spring Break for summer and fall session(s) and the end of October for spring session. We sometimes have positions become available during the year, so check JobLink often or e-mail helpdesk@jmu.edu.

If you apply for a position and are selected for an interview, we will contact you directly by e-mail or phone. Whenever possible, we try to respond with a received receipt to all applications.





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