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Information Technology Help Desk

2015 Summer/Fall Hours and Exceptions

Information Technology Help Desk

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Warranty and Repair Services for Hardware
http://www.jmu.edu/computing/hardware/
JMU's Hardware Warranty and Repair Service Offerings.
 
Web Development
Web Resources at JMU
Comprehensive information relating to publishing online content at JMU.
Web File Restores
Online form to request the restoration of files on www.jmu.edu, SecureWeb and Educ JMU web servers

Web Manager
Web Manager 1 & 2 are JMU developed web content software tools.  Web Manager 2 (WM2) uses the TinyMCE content manager. WM2 provides an easy-to-use interface for creating and maintaining JMU Web sites and pages with a professional and consistent level of look and design with little to no knowledge of HTML. 
Request a Web Manager Account
Web Manager 2 Login
 

Web Surveys
Qualtrics
 

Windows Software Update Services (WSUS)
Set up your computer to download and install future critical security updates automatically

Windows 8
Microsoft’s Windows 8 End User Training Brochure
Windows 8 Tips and Tricks
Windows 8.1
Microsoft's Windows 8.1 End User Product Guide

Windows 7
Windows 7 Project Page
Information on Information Technology's support of Windows 7.
 
Windows XP
Windows XP is no longer updated by Microsoft. If you are still using Windows XP, your computer is at risk, and should be upgraded as soon as possible. 
 

WinSCP
http://www.jmu.edu/computing/web/ftp/winscpguide.shtml
http://winscp.net/eng/download.php
Available for download. WinSCP is used to transfer files from a local machine to a server.


Wireless Network
http://www.jmu.edu/computing/wireless/
This page contains general and detailed information about the JMU Wireless Network (on-campus). Includes configurations for wireless access, access points and FAQs.
JMU On-Campus Wireless Access Points
Student-Owned Wireless Networks
JMU does not support the use of student-owned wireless networks.


Workshops
Information Technology Training
Computing Workshops are taught by the Information Technology Training staff and are open to all faculty and staff.
 

WS-FTP
http://www.jmu.edu/computing/web/ftp/wsftpguide.shtml
http://www.jmu.edu/computing/download/windows/wsftp/
Available for download to all JMU faculty, staff, and students. WS-FTP is used to transfer files from a local machine to a server.
 

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