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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Information Technology Help Desk

Self-Help - W

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Warranty and Repair Services for Hardware
http://www.jmu.edu/computing/hardware/
JMU's Hardware Warranty and Repair Service Offerings.
 

web.jmu.edu
http://web.jmu.edu


Web Development
Web Resources at JMU
Comprehensive information relating to publishing online content at JMU.
Information Publishers' Orientation online workshop
Online workshop that must be completed before access is granted to offical JMU web servers.
Getting a Web Account
Logging into web servers
Web Publishing Using WebDAV
Web Search Engine Optimization
How does one get a page to show up in a web search?
http://people.jmu.edu
http://orgs.jmu.edu
http://web.jmu.edu/
 

Web Manager
Web Manager 1 & 2 are JMU developed web content software tools.  Web Manager 2 (WM2) uses the TinyMCE content manager. WM2 provides an easy-to-use interface for creating and maintaining JMU Web sites and pages with a professional and consistent level of look and design with little to no knowledge of HTML. 
Request a Web Manager Account
Web Manager 2 Login
 

Web Surveys
Qualtrics
 

Windows Software Update Services (WSUS)
Set up your computer to download and install future critical security updates automatically

Windows 8
Microsoft’s Windows 8 End User Training Brochure
Windows 8 Tips and Tricks
Windows 8.1
Microsoft's Windows 8.1 End User Product Guide

Windows 7
Windows 7 Project Page
Information on Information Technology's support of Windows 7.
 
Windows XP
System Tuneup - maintenance routines
Windows XP Help and Support Center
Microsoft Windows File Sharing Risks
Popular Windows Keyboard Shortcuts
Determining Computer's System Information
Show File Extensions for WinXP
 

WinSCP
http://www.jmu.edu/computing/web/ftp/winscpguide.shtml
http://winscp.net/eng/download.php
Available for download. WinSCP is used to transfer files from a local machine to a server.


Wireless Network
http://www.jmu.edu/computing/wireless/
This page contains general and detailed information about the JMU Wireless Network (on-campus). Includes configurations for wireless access, access points and FAQs.
JMU On-Campus Wireless Access Points
Student-Owned Wireless Networks
JMU does not support the use of student-owned wireless networks.


Workshops
Information Technology Training
Computing Workshops are taught by the Information Technology Training staff and are open to all faculty and staff.
 

WS-FTP
http://www.jmu.edu/computing/web/ftp/wsftpguide.shtml
http://www.jmu.edu/computing/download/windows/wsftp/
Available for download to all JMU faculty, staff, and students. WS-FTP is used to transfer files from a local machine to a server.
 

www.jmu.edu (Note: FTP access for file transfer is NOT allowed from off-campus except when using SSL VPN)
Web Publishing Resources
Information publisher's agreement, account creation procedure, and web resources for publishing to the JMU Web.
http://www.jmu.edu/computing/password/jmuweb.shtml
Changing your JMU Web password.
Web File Restores
Online form to request the restoration of files on www.jmu.edu, SecureWeb and Educ JMU web servers
 


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