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Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Computing HelpDesk

Self-Help - V

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Vendors
CampusNet Vendor List
List of vendors who can provide hardware and software support to CampusNet users.
 
 
Virus and Security Info
Virus Removal Instructions
What to do if you have a virus/worm or have restricted access due to lacking Windows Updates.
Information Security at JMU
How to secure your computer.
Safely Connect Your Computer to the Network
Prevent getting infected before connecting to the network.
Symantec.com
Latest virus threat information.
Symantec Alerts
Live feed with Symantec's latest virus information.
Symantec Endpoint Protection Download
Symantec Endpoint is the replacement for Symantec AntiVirus.  This download is a pre-configured version for home and student use.  Computing Support suggests the managed version available from Run Advertised Programs for JMU-owned computers.
 
 
VoiceMail
http://www.jmu.edu/computing/telecom/voicemail/
This has step-by-step instructions on activating and setting-up JMU's VoiceMail. There is a separate set of instructions for Students and one for Faculty/Staff. Questions or problems with VoiceMail can be directed to JMU Telecommunications at 568.6471.
 
 
VPN
VPN Profile Import
Instructions on how to import the JMU VPN connection profile.
VPN Remote Access
Remote Virtual Private Networking (remote VPN, not the wireless VPN) allows a computer to act as part of the JMU network when it is connected remotely via a high-speed connection. Information and VPN Client downloads available.  
 
 

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