Self-Help S Computing HelpDesk: James Madison University

Computing HelpDesk

Salvage
Salvaging Deleted Network Files: Using the "Salvage" feature of the Novell NetWare Client for Windows XP
SAS
SAS Information and Online Form: SAS is a statistical program available to JMU departments.

Secureweb - (Note: FTP access for file transfer is NOT allowed from off-campus except when using the JMU configured VPN client )
Secureweb info: Secureweb provides a means to publish web pages which require encryption/authentication services
Secureweb File Restores: Online form to request the restoration of a Secureweb file

Security Engineering
http://www.jmu.edu/computing/security: This info-security site includes info on Remote Control Trojan Horses, BOClean, antivirus software and other security related information.

Security Violations
http://www.jmu.edu/computing/violation.shtml: Use this form to report electronic abuse or a security violation to Information Security staff.

Sharing
Microsoft Windows File Sharing Risks: Risks and common mistakes made with Microsoft file sharing

Software
Software Information: This site contains information concerning software available to JMU faculty, staff, students and affiliates.
Software Downloads: This site contains software that can be downloaded by JMU faculty, staff, students and affiliates.
JMU Computing HelpDesk Supported Software List
JMU Recommended Software List
Problematic Software: We strongly recommend that the following software NOT be installed.

Sound
Sound Troubleshooting: Fix your desktop computer which does not play any sound, such as a music cd or a .wav file

SPAM
http://www.jmu.edu/computing/security/info/spam.shtml: Overview of SPAM and Unsolicited Email

Special Students (also referred to as Continuing Education or non-degree seeking students)
Special Students

SPSS
http://www.jmu.edu/computing/software/spss/: SPSS software is a comprehensive system for analyzing data.
SPSS 15 Windows Vista Hotfix: Instructions on applying a hotfix patch link to the professors pdf document to allow SPSS version 15 to run on a Windows Vista operating system.

Spyware
Download Spybot - Search & Destroy: JMU's Downloads page includes instructions on how to install, configure, and update this program
Spyware Info and Automatic Cleanup Programs: Security Engineering's information on Spyware and pop up ads
Spyware Manual Removal: Manually remove programs which may interfere with your internet connection.
Clean Boot to Diagnose Adware/Spyware Issues: Enabling Windows Installer in Windows XP during Diagnostic Startup
Editing Startup Programs using Spybot Search and Destroy 1.4: Read about this additional use of this anti-spyware program

STAR
Standard Tool for Accounting Reconciliation
A reconciliation tool for IS Finance users to reconcile their office data to the university's accounting system.

StartSafe
StartSafe: Information to Help Prevent You from Becoming a Victim of Computer Crime or Losing Your JMU Network Connection

Surplus Computer Equipment
Surplus Request: Customers call the HelpDesk to log calls to PCServices to pick up surplus equipment. The HelpDesk will log the call, but the customer is responsible for completing the proper paperwork for the transaction.

Symantec Antivirus
Symantec Antivirus Download: This is an unmanaged version designed for personally-owned computers

System Specifications
http://www.jmu.edu/computing/helpdesk/selfhelp/compspecs.shtml: Use this website to determine your computer's system information.

Systems and Operations
http://www.jmu.edu/computing/systems/: Systems and Operations is responsible for the administration, maintenance, operation and security of all host systems supported by Information Technology.