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Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather
Exceptions for Academic Year 2011-2012

Computing HelpDesk

Self-Help - S

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 
 
 
Safari
Safari - Safari Browser Configuration Page
Safari Books - Search hundreds of current e-reference Safari business books that deal with a wide range of topics, including problem solving, leadership, customer service, and employee performance

SAS
SAS Information and Online Form - statistical program available to JMU departments.
 
Search on the Web
Search Engine Optimization
How does one get a page to show up in a web search?

Secureweb
(Note: FTP access for file transfer is NOT allowed from off-campus except when using the JMU configured VPN client )
Secureweb info - Secureweb provides a means to publish web pages which require encryption/authentication services
Secureweb File Restores - Online form to request the restoration of a Secureweb file
 
Security Engineering
http://www.jmu.edu/computing/security - Comprehensive information security information
 
Security Violations
http://www.jmu.edu/computing/violation.shtml - electronic abuse or a security violation to Information Security staff. 
 
Serial Number (Apple)
serial number on an Apple Macintosh can be used to look up warranty information.

Service Tag (Dell)
service tag number on a Dell computer can be used to look up warranty information.

Sharing
Microsoft Windows File Sharing Risks - risks and common mistakes made with Microsoft file sharing
 
Software
Software Information - This site contains information concerning software available to JMU faculty, staff, students and affiliates.
Software Downloads - This site contains software that can be downloaded by JMU faculty, staff, students and affiliates.
JMU Recommended Software List
IT Managed Software - services available for JMU owned Windows desktops and laptops.

Software Update Service
See Self-Help W for Windows Software Update Service.
 
Sound
Sound Troubleshooting - Fix your desktop computer which does not play any sound, such as a music cd or a .wav file
 
SPAM
http://www.jmu.edu/computing/security/info/spam.shtml - Overview of SPAM and Unsolicited Email

SPSS
https://secureweb.jmu.edu/computing/software/spss/ - SPSS software is a comprehensive system for analyzing data.
 
Spybot - Search & Destroy
See Spyware for more information
 
Spyware
Download Spybot - Search & Destroy
JMU's Downloads page includes instructions on how to install, configure, and update this program
Spyware Info and Automatic Cleanup Programs
Security Engineering's information on Spyware and pop up ads
Spyware Manual Removal
Manually remove programs which may interfere with your internet connection.
 
STAR
Standard Tool for Accounting Reconciliation
A reconciliation tool for IS Finance users to reconcile their office data to the university's accounting system.
 
StartSafe
StartSafe
Information to Help Prevent You from Becoming a Victim of Computer Crime or Losing Your JMU Network Connection
 
Student Computer Hardware & Software Recommendations and Specifications
Student Computer Purchase Recommendations - Hardware & Software Recommendations and Specifications

Surplus Computer Equipment
Surplus Request - Any computer equipment being that is being relocated, transferred or surplussed must be processed through PC Services using the Equipment Inventory Change Request (EICR) form.
 
Symantec AntiVirus
See Symantec Endpoint Protection (replacement for Symantec AntiVirus Corporate Edition)

Symantec Endpoint Protection
Download Symantec Endpoint Protection - for Home and Student use
For JMU-owned computers, please install Symantec Endpoint Protection from Run Advertised Programs (found in Control Panel)
Fix for Outlook error following upgrade from Symantec AntiVirus to Symantec Endpoint Protection

System Information
System Information shows details about your computer's hardware configuration, computer components, and software.
 
System Tuneup
System Tuneup - Quick maintenance tasks to enhance PC performance

 
 
 
 

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