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Information Technology Help Desk

2015 Summer/Fall Hours and Exceptions

Information Technology Help Desk

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Safari
Safari - Safari Browser Configuration Page

SAS
SAS Information and Online Form - statistical program available to JMU departments.

Secureweb
(Note: FTP access for file transfer is NOT allowed from off-campus except when using SSL VPN)
Secureweb info - Secureweb provides a means to publish web pages which require encryption/authentication services
Secureweb File Restores - Online form to request the restoration of a Secureweb file
 
Security Engineering
http://www.jmu.edu/computing/security - Comprehensive information security information
 
Security Violations
http://www.jmu.edu/computing/violation.shtml - electronic abuse or a security violation to Information Security staff. 
 
Serial Number (Apple)
serial number on an Apple Macintosh can be used to look up warranty information.

Service Tag (Dell)
service tag number on a Dell computer can be used to look up warranty information.

Software
Software Information/Downloads - software available to JMU faculty, staff, students and affiliates.
JMU Recommended Software List
IT Managed Software - services available for JMU owned Windows desktops and laptops.

Sound
Sound Troubleshooting - Fix your desktop computer which does not play any sound, such as a music cd or a .wav file
 
SPAM
http://www.jmu.edu/computing/security/info/spam.shtml - Overview of SPAM and Unsolicited Email

SPSS
https://secureweb.jmu.edu/computing/software/spss/ - SPSS software is a comprehensive system for analyzing data.
 
Spybot - Search & Destroy
See Spyware for more information
 
Spyware
Download Spybot - Search & Destroy
JMU's Downloads page includes instructions on how to install, configure, and update this program
Spyware Manual Removal
Manually remove programs which may interfere with your internet connection.
 
SSL VPN
SSL VPN  service offers a number of ways to connect to the JMU network to access restricted, on-campus resources (available only from the JMU network range) from off-campus.
 
StartSafe
StartSafe
Information to Help Prevent You from Becoming a Victim of Computer Crime or Losing Your JMU Network Connection
 
Student Computer Hardware & Software Recommendations and Specifications
Student Computer Purchase Recommendations - Hardware & Software Recommendations and Specifications

Surplus Computer Equipment
Surplus Request - Any computer equipment being that is being relocated, transferred or surplussed must be processed.
 
Symantec Endpoint Protection
Download Symantec Endpoint Protection - for Home and Student use
For JMU-owned computers, please install Symantec Endpoint Protection from Software Center.

System Information
System Information shows details about your computer's hardware configuration, computer components, and software.
 
System Tuneup
System Tuneup - Quick maintenance tasks to enhance PC performance

 
 
 
 

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