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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Information Technology Help Desk

Self-Help - R

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 
 
 
Registering a Computing Device on the JMU Network
Note:  Most faculty/staff computers register automatically via the Cisco NAC Agent.
Computer Registration FAQ
IT Help Desk Network Connection Troubleshooting Steps
How to Register a computer on the JMU Network via a web browser

 
Registrar
Office of the Registrar
 

Remedy
Remedy User Tool Download
Using and Installing Remedy (* .pdf)
Windows 7 Installation instructions
Documentation of the entire IT call-tracking system (* .pdf)


Remote Access
https://sslvpn.jmu.edu
SSL VPN is a service that offers a number of ways to connect to the JMU network to access restricted, on-campus resources (available only from the JMU network range) from off-campus.
 
 
Repair and Warranty Services for Hardware
JMU's Hardware Warranty and Repair Service Offerings
 

Respondus
Respondus is an exam tool used with Blackboard and is supported by the Center for Instructional Technology.
Respondus Guide for Students
Respondus Guide for Faculty
 
 

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