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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Computing HelpDesk

Self-Help - R

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Registering a Computing Device
Registering a Computing Device
Required for faculty, staff, students, and affiliates using computers connected via ethernet cables on the JMU campus
Computer Registration FAQ
Frequently Asked Questions
Helpdesk Network Connection Troubleshooting Steps
Troubleshoot your network connection
 
 
Registrar
http://www.jmu.edu/registrar/
Office of the Registrar
 
 
Remedy
Remedy User Tool Download
Individuals needing the Action Request System Remedy User software may download it here

Using Remedy-Basics (* .pdf)
A document explaining the basics of installing and using Remedy

Windows 7 Installation
Instructions for installing Remedy on Windows 7

IT-CallTracking (* .pdf)
Documentation of the entire call-tracking system

 
Remote Access
http://www.jmu.edu/computing/desktop/remoteaccess/
Remote Virtual Private Networking (remote VPN, not the wireless VPN) allows a computer to act as part of the JMU network when it is connected remotely via a high-speed connection. Information and VPN Client downloads available.
 
 
Repair and Warranty Services for Hardware
http://www.jmu.edu/computing/hardware
JMU's Hardware Warranty and Repair Service Offerings
 
 
Resource 25
Resource 25
Resource 25 is a conference scheduling software that works with the Unix system Schedule 25

 
Respondus
Respondus Guide for Students
Respondus Guide for Faculty
Respondus is a Windows-based authoring tool that makes it easy to create and manage exams in Blackboard or other learning systems and is supported by the Center for Instructional Technology.
 
 
 

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