Software Support

on Personally-Owned Computers

The JMU Computing HelpDesk provides telephone and e-mail support for JMU's recommended software http://www.jmu.edu/computing/support/software/ on Windows and Mac personally-owned computers.

Students, Faculty and Staff

Service covers:

• Telephone and e-mail support for JMU’s recommended software

Student, Faculty or Staff Responsibility

• Installing anti-virus and anti-spyware software offered by JMU: https://secureweb.jmu.edu/computing/download/
• Updating and patching of Windows and Apple operating system and application software
• Creating backup copies of data files (class work/homework, photos, music, etc.)  
• Contacting the Computing HelpDesk at (540) 568-3555 or e-mailing helpdesk@jmu.edu to receive this service

Service Turnaround Expectations:

• Information Technology attempts to resolve software issues over the phone or through e-mail within two business days
• Problems beyond our ability to diagnose and resolve through these methods will be referred to an external vendor