HelpDesk
Novell NetWare 6.5 Frequently Asked Questions
- Why do I need a Novell NetWare Account?
- How do I get a Novell NetWare Account?
- Do I need to install Novell client software on my Windows or Apple computer?
- What services are available with JMU configured Novell NetWare client software?
- How do I change my Novell NetWare password?
- I changed departments, do I need a new Novell NetWare account?
- I accidentally deleted an important file from my network drive (N:), what should I do?
- Our department keeps getting messages that a drive is out of space, can we get more file storage space?
- Can I use the wireless network to access my network drives (N:)?
- Can I log on to my Novell NetWare account on multiple computers?
Q: Why do I need a JMU Novell NetWare account?
A: Access to a JMU Novell NetWare file server is necessary for most faculty and staff.
A JMU Novell NetWare account provides access to many computing resources at JMU. This account is created based on the department or organizational unit with whom you are associated. You, and your co-workers will also have access to a "Common" folder where everyone in your department can share. Additionally, you will have access to a personal folder which is named as your e-ID and files there are accessible only by you. You may also receive access to other Shared folders that are within your department or across departments.
In addition, a JMU Novell NetWare account also gives you access to print to networked printers and access to various types of software. Some of this software is available in the APPS folder of the NetWare server used by your department and you access it from your desktop machine. Other software is "available" to be installed on your computer from the JMU Apps folder off the Start menu. The JMU Apps folder features and benefits are only available if the Novell NetWare Client is installed on your computer.
Q: How do I get a Novell NetWare account?
A: Accounts are created automatically for faculty and staff with the creation of their e-ID.
Request an Account for student employees or to request additional access for faculty and staff for shared folders.
Q: Do I need to install Novell client software on my Windows or Apple computer?
A: Information Technology recommends:
On JMU-owned Windows 2000/XP computers: that all faculty and staff use Information Technology's configured version of Novell's Client. By having this client installed on your JMU-owned computer, you will have access to additional services, functions and features (i.e. Software Installations, Novell ZENworks Applications from the JMU Apps folder found by clicking the Start button and All Programs, the Salvage Files feature, computer inventory and more). To request a Novell NetWare client install, please call or e-mail the Computing HelpDesk at 568-3555 or helpdesk@jmu.edu. Novell NetWare clients can also be downloaded from the Downloads page.
On JMU-owned Macintosh computers: that faculty and staff use Native File Access to access your networked drives.
Q: What services are available with JMU configured Novell NetWare client software?
A: Network Printing and Secured Networked File storage, File backups, applications and etc. are available.
Access to the Novell NetWare file servers enables faculty and staff to:
- Save and store files in a personal folder on the network accessible only by you
- Save, store and share files in common folders with co-workers in your department
- Save, store and share files in folders accessible across departments
- Have automatic backup of your network folders and files
- Request file restores of deleted files
- Share files between faculty and students in a general lab
- Share network printers
- Receive delivery of software, software patches, and updates via the network
Q: How do I change my Novell NetWare password?
A: Your Novell NetWare password is automatically synched with your e-ID password. Please refer to http://www.jmu.edu/computing/helpdesk/selfhelp/netware65password.shtml for more information.
Q: I changed departments, do I need a new Novell NetWare account?
A: No
If you moved to a different department, have your new supervisor complete a Request An Account and indicate that you're in a new department now. Also your supervisor will need to indicate what special access you might need. It may be easier for your supervisor to indicate another employee that has the same access rights that you need. When you change departments, it is your responsibility to move any personal files that may have been located on the computer you used or from your old network home directory.
Q: I accidentally deleted an important file from my network drive (N:), what do I do?
A: File backups and salvage options are available.
Typically most files can be restored from a network file backup. Newly created files that are deleted (or corrupted) during the same
workday before a nightly backup has been run cannot be restored, but may possibly be
salvaged. Try to search for your files (as sometimes they have just been moved to another folder) and/or
salvage your file(s) first. If your are not successful,
please request a file restore from backup by placing a call to the Computing HelpDesk at 568-3555. You will need to provide the following
information:
- Complete name of the deleted file(s) to be restored
- Complete network drive path or folder names where the file(s) was stored (i.e. N:\AF\IT\eID\Project Management\)
- The date of the file(s) that needs to be restored
- The urgency of the request, based on business need
Information Technology strives to contact you within one business day concerning the status of your file restore request.
Q: Our department keeps getting messages that a drive is out of space, can we get more file storage space?
Prior to requesting additional space, please review your department's file storage space for outdated files and information that can be deleted. After removing unnecessary and outdated files, please send a request for additional space to helpdesk@jmu.edu. Requests will be evaluated before additional space is granted. Information Technology strives to contact the requester about his file storage needs within two business days.
Q: Can I use the Wireless network on-campus or the remote access off-campus to access my network drives (J:, K:, or N:)?
A: Yes on Windows XP and Mac OS 10.4 or higher computers. See Windows XP Instructions or Mac OS 10.4 (and higher) Instructions.
See "Accessing Network Drives" on the Wireless Network page.
Q: Can I log on to my Novell NetWare account on multiple computers?
A: Maximum Concurrent Connection limit set to 10.
You can only login to the JMU Novell NetWare environment on up to 10 computers concurrently or at one time. On the 11th concurrent login attempt, you will receive the following notice:
You are trying to log into too many stations simultaneously. The supervisor has limited the number of user connections you may have.