HelpDesk

HelpDesk Network Connection Troubleshooting Steps- VISTA

Also see Windows 2000/XP network connection directions!

NTC is the first and primary contact for all off-campus (NTC property) students with connection related issues
Students can reach the NTC Call Center at 437-4200


Windows Vista Network Connection Troubleshooting Steps:
Note: Step-by-step connecting instructions can be found at: http://www.jmu.edu/computing/campusnet/guides/

  1. Set up your connection according to CampusNet Guides (for student computers).
  2. Make sure you are using an Ethernet cable (is larger than the skinny telephone cable)
  3. Try a different data jack nearby (that is known to be a live jack)
  4. Make sure there are activity lights blinking on your network card (where you plug the ethernet cable into the back of your computer)
  5. Check Device Manager to make sure the network card is installed and working.
  6. If the computer is a laptop, check to see if the wireless connection is connected. If you are trying to get the Local Area Connection working, then disable the wireless connection and reboot the computer.
  7. Peform an IP release/renew using IPCONFIG
  8. Reset WINSOCK entries
  9. Reset TCP/IP stack
  10. Remove Spyware programs which may be preventing your connection to the internet
  11. Utilize Symantec Anti-Virus to be sure your computer is not infected
  12. Run Windows Update to be sure your computer is patched
  13. For troubleshooting purposes, determine if you are able to use an alternative browser such as Mozilla Firefox
  14. Clear browser cache and check browser settings
  15. If AOL is installed, Uninstall AOL.

Additional steps:

  • To register your computer open a browser window and you will be redirected to the registration page. You will need to enter you e-ID and password (same as email).

Additional Resources: