Windows XP Network Connection Troubleshooting Steps:
- Make sure your computer is registered on the JMU network by opening a browser (Internet Explorer, etc.) window. If your computer needs to be registered, you will be redirected to the JMU registration page where you will enter your e-ID and password for authentication to the site. Many faculty/staff computers will register automatically via the Cisco NAC Agent.
- Set up your connection according to CampusNet Guides (for on-campus student computers).
- Make sure you are using an Ethernet cable (larger than the skinny telephone cable) and it is plugged into a yellow (not purple) data jack on the wall.
- Try a different yellow data jack nearby (that is known to be a live jack)
- Make sure there are activity lights blinking on your network card (where you plug the ethernet cable into the back of your computer)
- Check Device Manager to make sure the network card is installed and working.
- If the computer is a laptop, check to see if the wireless connection is connected. If you are trying to get the Local Area Connection working, then disable the wireless connection and reboot the computer.
- Peform an IP release/renew using IPCONFIG
- Uninstall/Reinstall TCP/IP
- Attempt to Ping another device on the network
- Check TCP/IP Settings
- Remove Spyware programs which may be preventing your connection to the internet
- Utilize Symantec Anti-Virus to be sure your computer is not infected
- Run Windows Update to be sure your computer is patched
- For troubleshooting purposes, determine if you are able to use an alternative browser such as Mozilla Firefox
- Clear browser cache and check browser settings
- If AOL is installed, Uninstall AOL.
Other Operating Systems
Windows 7 / Windows 8 Network Connection Troubleshooting
Windows Vista Network Connection Troubleshooting
Mac OS Network Connection Troubleshooting
Students in off-campus housing should contact their Internet Service Provider for network connection assistance.