HelpDesk

OSX Mail (including Tiger)

1. Run any Apple Software Updates available (System Preferences, Software Updates, Update Software, Check Now, restart if necessary)
2. Open Mail
3. Go to the Mail menu, select Preferences
4. Click on the + (at the bottom of the screen) to create a new account
   
   
   
   • Select IMAP from the drop down list for Account Type
   • Enter Description (to identify as JMU or whatever the account should be called), E-mail Address, and Full Name
   • Enter imap.jmu.edu in the Incoming Mail Server box
   • Enter your e-ID in the User Name box
     
     
5. Click on Server Settings button below Outgoing Mail Server(SMTP)
   
   
   
   • Enter smtp.jmu.edu for Outgoing Mail Server
   • Check Use Secure Sockets Layer (SSL)
   • Select Password in the drop down box next to Authentication
   • Enter your e-ID in the User Name box
   
   
   
6. Click on the Advanced tab
   
   
   
   • Check Enable this account
   • Check Include when automatically checking for new mail
   • Check the Use SSL box
   • In the drop down next to Authentication select Password
   • Close and save changes
   
   
   
7. Your email INBOX and any subfolders such as JUNK will be under the IN and any departmental mailboxes will appear under the JMU account.
   
   
   
   • Expand the mailbox to view any subfolders by clicking on the gray triangle to the left of subfolders