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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Computing HelpDesk

Self-Help - M

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Macintosh
Macintosh Resource Page - JMU site for Macintosh resources

Mathematica
Mathematica
Mathematica software is a comprehensive system for mathematical computation, modeling, simulation, visualization, and development (requires authentication).


Media Resources
Media Resources
Media Resources is a central instructional resource of Libraries and Educational Technologies, available to the entire JMU community


Microsoft
Microsoft Support Page with Knowledgebase
Find answers to problems with Microsoft products
Microsoft TechNet Online Support for IT Professionals
Support Resources such as DLL Help, Knowledgebase, How-To Index, etc.
Google Advanced Search Page for Microsoft Windows Knowledgebase
Google's Search Page may provide faster searching 
Microsoft Access support statement
Information Technology's support statement for Microsoft Access


Mobile Devices
Mobile Device Access to Exchange (faculty and staff)
Configuring Wireless Access on a Mobile Device


Monitor
Troubleshooting a Blank Monitor
Is your display completely blank? Check these steps first.
Troubleshooting a Flickering Monitor
Does your monitor flicker? Check these simple steps first.
 
MyMadison
MyMadison https://mymadison.jmu.edu/ - a gateway to information.   For applicants:  access to admission status; for students:  access to registration, to view course offerings, advising, transcripts, class schedules and more.  For employees:  access to employee self-service features.
MyMadison Browser Configuration Guide - Configure your web browser (JavaScript, Cookies, etc.) so that it is ready to use in MyMadison
MyMadison Student Tab - FAQs and Tutorials - Frequently asked questions and tutorials to assist you with the student information system.
MyMadison Employee Tab - Self-Service General Usage Information -General information you need to access the university's online pay and benefits information system for employees.
MyMadison Employee Tab - Self-Service FAQs and Tutorials -Frequently Asked Questions and Tutorials, browser configuration and error messages for the employee self service site.


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