HelpDesk

Please close all applications before resetting your e-ID password via the Accounts Portal. Once your password has been changed, please restart your computer. This will ensure that your applications will not try to use your previously stored password and lock you out of your applications that use your e-ID and password for authentication.

Novell Netware/Windows

If you sync your Novell Netware login (which is your e-ID password) with your Windows password, you will be prompted for a windows password when you change your e-ID password

1. After you change your eID password, restart your computer

2. Login to Novell Netware with your e-ID and new e-ID password

3. A Windows password box is displayed. Type your e-ID and old e-ID password and click the box to synch your Windows password with your Novell Netware password. The next time you login to Novell, you will not be prompted for a Windows password.

Outlook 2007

1. Open the “Tools” menu and select “Account Settings.”

2. Select your e-mail account and click “Change.”

3. Input your new e-ID password.

4. Click “Next,” then “Finish.”

Outlook 2003

1. Open the “Tools” Menu and select “E-mail Accounts.”

2. Choose “View or change existing e-mail accounts” and press the “Next” button.

3. Highlight your specific JMU e-mail account and click the “Change” button.

4. Underneath “Logon Information” type in your newly created e-ID password.

5. Click “Next” and then “Finish” to save your changes.
*Outlook may prompt you repeatedly for your password once it is started. You may cancel these requests and any error messages they generate so that you can reach the “Tools” to change your password.

Outlook and Oracle Calendar Sync Users

If you have configured Outlook to sync with your Oracle Calendar you will need to change your password via the “Oracle Connector For Outlook” configuration wizard. **You will need to close out of Outlook before attempting these steps.

1. Windows XP users may find the wizard by selecting “All Programs” followed by “Oracle Connector For Outlook,” and then clicking on “Oracle Connector Configuration Wizard.”

2. Select your profile then click “Next.”

3. Make sure “Calendar” is checked and input your new e-ID password.

4. Click “Next,” then “Finish.”

PDA (Palm) and Oracle Calendar Sync Users

PDA users who sync their devices with Oracle Calendar will need to use the “Oracle Calendar Sync for Palm” tool to change their password to avoid a lockout. Please make sure your Palm device is not connected to the machine and you do not have any other programs open.

1. Select “Oracle Calendar Sync for Palm” from “All Programs.”

2. Expand “Sign In” and highlight “Settings.”

3. Input your new e-ID password and then select “OK.”

Smartphones (Treos) Versamail email Users

In order to change your password in Versamail, please open the menus and select “Accounts.”

1. Select “Account Setup” then the name of your account.

2. Click “Edit” and select “Next.”

3. Choose the password box and enter your e-ID password.

4. Select “Next” for the following two menu screens and click “Done.”