Computing HelpDesk Hours:
Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)
Exceptions:
November 23-24, 2009:
Open 8am-5pm
November 25, 2009:
Open 8am-Noon
November 26-27:
Closed
Changing Saved Passwords to Prevent e-ID Lockout
Important: Please close all applications before changing your JMU e-ID password through the Accounts Portal. Once your password has been changed, please restart all computers attached to the JMU network (wired and wireless). This will ensure that your applications will not try to use your previously stored e-ID password and lock you out of your applications that use your JMU e-ID and password for authentication.
After you change your JMU e-ID password, log back into your computer(s) and immediately change your password in all of the following applications that you use to prevent your JMU e-ID password from being locked out:
Outlook 2007 Users - Outlook 2007 IMAP clients attached to JMU's central Mirapoint email system
Novell Netware - Novell Netware clients on Windows computers not attached to the JMU Active Directory (JMUAD) domainIf you sync your Novell Netware login (which is your JMU e-ID password) with your Windows password, you will be prompted for a windows password when you change your JMU e-ID password (this does not occur on computers that are part of the
JMU Active Directory Domain).
1. After you change your JMU e-ID password, restart your computer
2. Login to Novell Netware with your JMU e-ID and
new e-ID password
3. A Windows password box is displayed. Type your JMU e-ID and
old JMU e-ID password and click the box to synch your Windows password with your Novell Netware password. The next time you login to Novell, you will not be prompted for a Windows password.
Outlook 20071. Open the
“Tools” menu and select
“Account Settings.”
2. Select your e-mail account and click
“Change.”
3. Input your new JMU e-ID password.
4. Click
“Next,” then
“Finish.”
Outlook 20031. Open the
“Tools” Menu and select
“E-mail Accounts.”
Outlook and Oracle Calendar Sync Users If you have configured Outlook to sync with your Oracle Calendar you will need to change your password via the
“Oracle Connector For Outlook” configuration wizard. **
IMPORTANT: You will need to close out of Outlook before attempting these steps. 1. Windows XP users may find the wizard by selecting
“All Programs” followed by
“Oracle Connector For Outlook,” and then clicking on
“Oracle Connector Configuration Wizard.”
2. Click Next to move past the Welcome screen.
3. On the Profile Settings window, make sure that the Outlook profile is selected (highlighted), then click Next
4. On the Service Settings: Outlook screen, delete what is in the Password box and enter: new JMU e-ID password
5. Click Next
6. On the Congratulations! screen, click Finish
PDA (Palm) and Oracle Calendar Sync Users PDA users who sync their devices with Oracle Calendar will need to use the
“Oracle Calendar Sync for Palm” tool to change their password to avoid a lockout. Please make sure your Palm device is not connected to the machine and you do not have any other programs open.
1. Select
“Oracle Calendar Sync for Palm” from
“All Programs.” 2. Expand
“Sign In” and highlight
“Settings.” 3. Input your
new JMU e-ID password and then select
“OK.”
Smartphones (Treos) Versamail email Users In order to change your password in Versamail, please open the menus and select
“Accounts.” 1. Select
“Account Setup” then the name of your account.
2. Click
“Edit” and select
“Next.” 3. Choose the password box and enter your JMU e-ID password.
4. Select
“Next” for the following two menu screens and click
“Done.”
