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Computing Homepage

Information Technology Help Desk

2015 Summer/Fall Hours and Exceptions


 

JMU Official Wireless Support

This service assists students, faculty and staff in accessing the JMU Official Wireless network.

Students

Service Covers:

  • Support for JMU Official Wireless network connectivity on compatible personally-owned computers and mobile devices (note: not all devices are compatible with the JMU Official wireless network)

Service Does Not Cover:

  • Personally-owned wireless router and hubs or gaming devices/consoles (Xbox, PlayStation, etc.)

Student Responsibility:

  • Ensure computer meets minimum computer configurations
  • Keep operating system and spyware removal tools updated
  • Use Symantec Anti-Virus software - available on the Computing downloads site http://www.jmu.edu/computing/downloads
  • Contact the Information Technology Help Desk at 540-568-3555 or e-mail helpdesk@jmu.edu for assistance and/or authorization to drop-off computer for service
  • Provide a phone number where you can be reached
  • Backup personal files (music, data, etc.) if authorized to drop-off computer for service
  • Check e-mail frequently for responses from technicians

Service Turnaround Expectations

  • Information Technology strives to resolve wireless connectivity issues within three business days.  Many variables can influence turnaround time, such as high-volume periods (the start of a semester) and diagnostic time. 

Faculty and Staff 

Service Covers:

  • Support for JMU Official Wireless network connectivity issues on JMU-owned computers and JMU-owned mobile devices.

Faculty and Staff Responsibility

  • Contact the Information Technology Help Desk at (540) 568-3555 or online for assistance
  • Provide ESN of JMU-owned computer

Service Turnaround Expectations

  • Information Technology strives to resolve wireless connective issues on JMU-owned devices within 2 business days. Many variables can influence turnaround time, such as high-volume periods (the start of a semester) and diagnostic time.