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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year



 

JMU Official Wireless Support

This service assists students, faculty and staff in accessing the JMU Official Wireless network.

Students

Service Covers:

  • Support for JMU Official Wireless network connectivity on compatible personally-owned computers and mobile devices (note: not all devices are compatible with the JMU Official wireless network)

Service Does Not Cover:

  • Personally-owned wireless router and hubs or gaming devices/consoles (Xbox, PlayStation, etc.)

Student Responsibility:

  • Ensure computer meets minimum computer configurations
  • Keep operating system and spyware removal tools updated
  • Use Symantec Anti-Virus software - available on the Computing downloads site http://www.jmu.edu/computing/downloads
  • Contact the Computing HelpDesk at 540-568-3555 or e-mail helpdesk@jmu.edu for assistance and/or authorization to drop-off computer for service
  • Provide a phone number where you can be reached
  • Backup personal files (music, data, etc.) if authorized to drop-off computer for service
  • Check e-mail frequently for responses from technicians

Service Turnaround Expectations

  • Information Technology strives to resolve wireless connectivity issues within three business days.  Many variables can influence turnaround time, such as high-volume periods (the start of a semester) and diagnostic time. 

Faculty and Staff 

Service Covers:

  • Support for JMU Official Wireless network connectivity issues on JMU-owned computers and JMU-owned mobile devices.

Faculty and Staff Responsibility

  • Contact the Computing HelpDesk at (540) 568-3555 or online for assistance
  • Provide ESN of JMU-owned computer

Service Turnaround Expectations

  • Information Technology strives to resolve wireless connective issues on JMU-owned devices within 2 business days. Many variables can influence turnaround time, such as high-volume periods (the start of a semester) and diagnostic time.