Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed

JMU Computing HelpDesk

Contact - how to seek HelpDesk assistance

• Phone:  540-568-3555 (see HelpDesk hours below)

• Walk In: Frye 103 for eID password resets and authorized drop-off for Apple/Dell hardware warranty repair, wireless issues, and on-campus residence hall network connectivity issues (see HelpDesk hours below)

• Online Form: (strive to respond within 2 business days)

• Online Account Requests: (strive to respond within 2 business days)

• HelpDesk e-Mail: helpdesk@jmu.edu (strive to respond within 2 business days)

Self-Help - online compilation of frequently needed JMU computing information.

HelpDesk Hours - daily operational hours and exceptions

HelpDesk Services - support offerings for the JMU community.

Information to Provide When Seeking Assistance

What information should I provide when I contact (by phone, e-mail or walk-in) the JMU Computing HelpDesk with a computer problem?

• Electronic ID (your e-ID used to access e-mail, e-campus and more)

• Phone number where you can be reached

• Type of Computer (Dell Optiplex, iMac, etc.)

• Operating System (ex. Windows XP, Mac OSX, etc.)

• Name of the system (e-campus, e-mail, etc.) or software/application and version in question (ex. Vista, Word XP, Outlook 2007, Internet Explorer 7, etc.)

• Nature of the problem

• Exact wording of any error message(s)

• Steps taken to resolve the problem (you may wish to try our Basic Computer Troubleshooting steps prior to contacting us.)

If your call needs to be escalated or routed for additional service, you may also be asked to provide:

• Immediacy of your problem

• Availability

• Location of equipment

• Contact information

• Dell Service Tag or Apple serial number and/or JMU ESN (the Equipment Service Number is typically a blue tag found on JMU owned computer equipment).   These numbers are required for repair service.

See more information about The Life of HelpDesk Call