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Computing HelpDesk

Computing Services for Faculty and Staff
Information Technology and the Computing HelpDesk provide the following services and support for JMU's faculty and staff:

Computing Accounts e-mail J-Ess Oracle Calendar
e-campus Core Information Systems New Computer Setup & Computer Transfers Network Printer Setup
Supported Software Hardware Repair PDAs and Smartphones System Alerts
On-Campus Network Network Jack/Port Activation Wireless Access On-Campus Novell Netware
Remote & Wireless Access from Off-Campus Project Initiation Questionaire (PIQ) Information/Status Reports Referrals


Computing Services for Students
Information Technology and the Computing HelpDesk provide the following services for JMU's students:
Hardware Warranty Repair Software Support Internet in Residence Halls Wireless
Computing Accounts e-mail e-campus System Alerts
Information Status Reports Referrals Not Supported  


Computing Services for Faculty and Staff

Information Technology and the Computing HelpDesk provide the following services and support for JMU's faculty and staff:


Computing Accounts - creation of, access to, password resets for, assistance with or troubleshooting problems for:

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On-Campus Network/Internet Services - Phone and/or on-site support to include routing of service requests to appropriate Information Technology technical staff for on-campus network and internet infrastructure, computer registration and connectivity related problems.

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System Alerts - Escalation of computing service disruptions that are impacting or have the potential to impact the campus to the appropriate technical staff. Posting of those disruptions with follow-up status updates, as well as posting of planned computing service disruptions.

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Network Jack/Port Activation - Routing of requests on your behalf to install new network data communication ports or to activate existing ports to enable campus Internet and network connectivity

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Information and status reports on any services requested through the Computing HelpDesk

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Referrals - to online resources, knowledge bases, self-help, other areas of Information Technology, other JMU departments or vendors for service outside of the scope of the Computing HelpDesk, when those referrals are known

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Computing Services for Students

Information Technology and the Computing HelpDesk provides the following services and support for JMU's students:

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Computing Accounts - creation of, access to, password resets for, assistance with or troubleshooting problems for:

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System Alerts - Escalation of computing service disruptions that are impacting or have the potential to impact the campus to the appropriate technical staff. Posting of those disruptions with follow-up status updates, as well as posting of planned computing service disruptions.

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Information and status reports on any services requested through the Computing HelpDesk

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Referrals - to online resources, knowledge bases, self-help, other areas of Information Technology, other JMU departments or vendors for service outside of the scope of the Computing HelpDesk, when those referrals are known

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Not Supported - When you call, e-mail or visit the JMU Computing HelpDesk, you will not receive support for the following:

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