Computing HelpDesk - Services
Computing Services for Faculty and Staff
Information Technology and the Computing HelpDesk provide the following services and support for JMU's faculty and staff:
Computing Services for Students
Information Technology and the Computing HelpDesk provide the following services for JMU's students:
| Hardware Warranty Repair | Software Support | Internet in Residence Halls | Wireless |
| Computing Accounts | e-campus | System Alerts | |
| Information Status Reports | Referrals | Not Supported |
Computing Services for Faculty and Staff
Information Technology and the Computing HelpDesk provide the following services and support for JMU's faculty and staff:
Computing Accounts - creation of, access to, password resets for, assistance with or troubleshooting problems for:
- e-ID Accounts - created automatically upon affiliation with JMU to access various central applications (e-mail, J-Ess, e-campus, Blackboard, etc.) and secure authenticated web pages
- Novell Netware Accounts - supervisors may request access for employees to JMU's Novell Netware File and Print Environment
- Windows User Accounts - created when new computers are setup through the HelpDesk. Supervisors may contact the Computing HelpDesk 568-3555 for additional accounts for computers shared by multiple staff
- Mac System Accounts - created when new computers are setup through the HelpDesk. Supervisors may contact the Computing HelpDesk 568-3555 for additional accounts for computers shared by multiple staff
- Oracle Calendar and Resource Accounts - supervisors may request access for employees to JMU's group calendaring application
- Web Accounts - May be requested for web publishing to the main JMU Web, Secureweb, and Peregrin (Unix platform)
- Active Directory Accounts - Created automatically upon affiliation with JMU and is used for web publishing or access to specialized departmental applications such as Medicat, RMS, Allegiance, etc. - Access must be requested for web publishing to Web, People, and Orgs
On-Campus Network/Internet Services - Phone and/or on-site support to include routing of service requests to appropriate Information Technology technical staff for on-campus network and internet infrastructure, computer registration and connectivity related problems.
System Alerts - Escalation of computing service disruptions that are impacting or have the potential to impact the campus to the appropriate technical staff. Posting of those disruptions with follow-up status updates, as well as posting of planned computing service disruptions.
Network Jack/Port Activation - Routing of requests on your behalf to install new network data communication ports or to activate existing ports to enable campus Internet and network connectivity
Information and status reports on any services requested through the Computing HelpDesk
Referrals - to online resources, knowledge bases, self-help, other areas of Information Technology, other JMU departments or vendors for service outside of the scope of the Computing HelpDesk, when those referrals are known
- Exchange e-mail service - customers may e-mail help@cisat.jmu.edu or the HelpDesk will route Exchange e-mail service problems and requests to Technical Support East Campus
- Modem Dial-Up - faculty, staff and affialiates may contact Access Technology for service and support of JMUDialup
- Distance Learning Applications and Instructional Tools - see CIT's Guides and Tutorials for BlackBoard, Elluminate, Respondus Lock-down Browser, Captivate, Centra, Second Life, Tegrity, Madison Digital Image Database and more. Faculty and staff may contact the Center of Information Technology for support.
- eVA assistance - customers may contact Procurement for support
Computing Services for Students
Information Technology and the Computing HelpDesk provides the following services and support for JMU's students:
Computing Accounts - creation of, access to, password resets for, assistance with or troubleshooting problems for:
- e-ID Accounts - created automatically upon affiliation with JMU to access various central applications (e-mail, e-campus, Blackboard, etc.) and secure authenticated web pages
- Peregrin Unix Accounts - May be requested for Unix classes or web publishing
- Active Directory Accounts - Access may be requested for web publishing by Student Organizations to Orgs
System Alerts - Escalation of computing service disruptions that are impacting or have the potential to impact the campus to the appropriate technical staff. Posting of those disruptions with follow-up status updates, as well as posting of planned computing service disruptions.
Information and status reports on any services requested through the Computing HelpDesk
Referrals - to online resources, knowledge bases, self-help, other areas of Information Technology, other JMU departments or vendors for service outside of the scope of the Computing HelpDesk, when those referrals are known
- Modem Dial-Up - customers may contact Access Technology for service and support of JMUDialup
- Distance Learning Applications and Instructional Tools - see CIT's Guides and Tutorials for BlackBoard, Elluminate, Respondus Lock-down Browser,Centra; Tegrity, and more. Students may contact the Center of Information Technology for support.
Not Supported - When you call, e-mail or visit the JMU Computing HelpDesk, you will not receive support for the following:
- Class specific software (students will be referred to their instructor)
- Solving class problems or programming (all students are bound by the JMU Honor code)
