Computing HelpDesk

Empac Accounts

How do I get an account?
There are several people who serve as contacts for EMPAC account creation depending on which area you are working with.
Facilities Management - Debbie Towe x3645
P.C. Services - Carl Rasnack x3121
The above people approve the creation of the account for their given area. Then they fax a form to the Accounts Team, (upstairs in Frye) who then create the account for them.

How do I connect to EMPAC?
You access EMPAC normally through the NAL. This is setup by Network Services after the proper forms have been filled out, the account has been created and Network Services has added the new user to the group that gets the icon delivered. What this means is that the icon will be delivered inside the Novel Application Launcher window. If they closed the window when they booted to the desktop, they will not have access to the EMPAC icon. They will need to run nal from the run line to reload the window that contains the applications they are authorized to run.

EMPAC 8.5 Installation:
1. Close all open applications
2. Click Start, JMU Apps, Oracle, Oracle Client 8.1.6
3. Repeat Step 2
4. When done, Reboot
5. Click Start, JMU Apps, EMPAC 85, EMPAC 8.5
6. When done, Reboot

Known Issues with EMPAC Oracle Install and Peoplesoft:

If PeopleSoft is installed after the Oracle 8.1.6 Client, then the Start/JMU Apps/Oracle/Oracle Client 8.1.6 needs to be run again. This should only be necessary when PeopleSoft is Installed/Verified on systems that are running the new Oracle 8.1.6 client.