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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Computing HelpDesk

 

Troubleshooting Managed Computer Problems


  1. Login problems
  2. Issues with User-privileged accounts
  3. Notification windows
  4. Remote support issues

Active Directory and Desktop Management Main Page


  1. Login problems


      You have been locked out of your Windows account. Contact your System Administrator.



      This message appears on Windows XP when a locked domain account is used to login. The account will need to be unlocked using the Active Directory Users and Computers tool.

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      An unknown logon error has occurred

      This message appears on Windows Vista with the Novell Client installed. This typically indicates that the domain account being used to login is locked. The account will need to be unlocked using the Active Directory Users and Computers tool.

      This message can also appear on XP and Vista computers if the computer's date and time are incorrect when attempting to login.

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      The referenced account is currently locked out and may not be logged on to



      This message appears on Windows Vista when a locked domain account is used to login. The account will need to be unlocked using the Active Directory Users and Computers tool.

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      Invalid username and/or password.

      This message appears on Windows Vista and XP when incorrect credentials are used to login to the domain.

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  2. Issues with User-privileged accounts


      To install updates from this website, you must be logged on as an administrator...



      This message appears in web browsers on Windows platforms if a non-administrator account is used to perform a Windows update from Microsoft's web site. Updates are automatically delivered to computers joined to the domain the through Windows Server Update Service. If a manual update needs to be done, an administrator account will need to perform the update.

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      You do not have the proper privilege level...



      This message appears on Windows XP if a non-administrator account is used to perform a Windows task (i.e. changing the date and time). An administrator account needs to be used to perform the task.

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      Certain folders are inaccessible



      This message appears on Windows Vista and XP if you try to access a folder that is not readable by a non-administrator account. An administrator account needs to be used to access the folder.

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      Installing printers with a user-privileged account

      User-privileged accounts will be able to install network printers in both Windows Vista and XP. Local printers can be installed in Windows Vista, but not in XP. The option to install a local printer in XP is greyed out, as noted below. An administrator account needs to be used to install local printers on XP.



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      Windows Vista User Account Control (UAC) window



      This message appears on Windows Vista if a non-administrator account is used to perform an administrator task. Administrator account credentials need to be entered in the UAC window to continue performing the task.

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  3. Notification windows


      Password expiration notice



      This notice will appear on Windows platforms when the password of the domain account being used to login is about to expire. This password is synchronized with your e-ID and must be changed from the accounts portal.

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      Systems Management Server (SMS) notice



      This notice appears on Windows platforms with the SMS client installed. The message indicates that there is new software available to be run from SMS. Double-clicking on the message will show the available programs that can be launched.

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  4. Remote support issues


      Network path cannot be found when trying to remotely manage a computer

      This message will appear when a connection cannot be established to remotely manage a computer through the Active Directory Users and Computers tool. The problem is usually caused by a firewall policy or File and Printer Sharing not being installed and enabled on the remote computer.

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