HelpDesk

Viewing Departmental Folders in Email (IMAP) Clients

Windows

• Outlook Express 5 and 6
• Outlook 2000, Outlook 2002, 2003 and Outlook 2007
• Netscape 4.7x
• Netscape 6.0 or 7.0
• Eudora 5.2
  
  

Macintosh

• Leopard Mail
• OSX Mail
• Entourage 2004

Outlook Express 5 and 6
Note: Outlook Express is unable to view departmental email folders. Please choose a different IMAP email client listed on this page, such as Outlook.

Outlook 2000, 2002, 2003 and 2007

1. Launch Outlook 2000 or 2002
2. Log in to your email account.
3. Select the Inbox of your JMU e-mail account
4. From the Menu Bar select Tools, IMAP Folders (you may have to click on the drop-down arrow to see this selection)
5. In the 'IMAP Folders' window, check the box next to When displaying hierarchy in Outlook, show only subscribed folders.
6. Click OK.
   
   You should now be able to see your department folders in your folder list. Tutorial also available.

Netscape 4.7x

• Departmental Mailboxes should show up automatically in your folders list

Netscape 6.0 or 7.0

• Departmental Mailboxes should show up automatically in your folders list

Eudora 5.2

• Departmental Mailboxes should show up automatically. To view, click on Mailbox (in the top menu bar), highlight Dominant and select the department mailbox you wish to view

Leopard Mail

• See Leopard Mail Departmental Mailbox Configuration

OSX Mail

(Note: if you have access to any departmental mailboxes they will display under your inbox automatically)

• See OSX Mail Departmental Mailbox Configuration

Entourage 2004 (Detailed Instructions also available)

1. Open Entourage - select your JMU/IMAP account.
   
2. In the right-hand pane Expand request folder.
   
3. Select the department folder you want to subscribe to and Click the Subscribe button at the top (or Click Subscribe from the Edit Menu).
   
4. The newly subscribed folder should appear below INBOX under your JMU/IMAP account.