James Madison University

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the summer and academic year

Computing HelpDesk



Dell Support
https://support.dell.com
Dell Contact
Dell Product Manuals
Dell Drivers and Downloads
Dell Computer Warranty Information: Enter your Dell Service Tag and access hardware/warranty information and software downloads.
(Delete Cookies if you have trouble getting to this page)
Dell Product Recall Information
Dell Windows Vista Center
Dell Diagnostics----What to know and how to run them.
Dell Diagnostics

Departmental Labs: Computing Support's Lab Admin and Lab Operations staff supports many labs at JMU. In addition to those labs, many departments have their own labs, labettes, and public use computers. In general, these labs are supported by the Departments not by Computing Support. Refer questions about Departmental Labs to the HelpDesk manager.; Supported Labs and Locations

Desktop Management: Desktop Management provides central management capabilities on PCs.

Desktop Setups and Installs
DTS Setup and Installation Request Form: Information Technology Desktop Services sets up new and "new-to-you" JMU-owned computers for JMU faculty and staff. Use this form to request various setup and installation services (computer, printer, software, mobile device, etc.)

Dial-Up
http://www.jmudialup.com: Dial-up modem Internet access offering through the Internet Service Provider, Access Technology, to the JMU Community - Students, Faculty, Staff, Alumni and Retirees. Service and support can be accessed through the Access Technology website http://www.jmudialup.com.

Disability Resources
http://www.jmu.edu/humanresources/ada.shtml
A web resource to assist faculty and staff, supervisors, students and visitors with their disability related questions or concerns. Also provides information on Assistive Technology/Devices

Disk Management
http://www.jmu.edu/computing/helpdesk/selfhelp/drivemapping.shtml: How to change drive letter assignments in Windows 2000/XP

Downloads
http://www.jmu.edu/computing/download/index.shtml: Download page for common software used at JMU (e-ID authentication required)

Drive Mapping
http://www.jmu.edu/computing/desktop/wireless
Windows computers can use Common Interface File System (CIFS) to access JMU network drives (ex. N: or L:) and Mac computers can use Native File Access to access the JMU network drives
http://www.jmu.edu/computing/helpdesk/selfhelp/drivemapping.shtml: How to change drive letter assignments in Windows 2000/XP

Publisher: Computing Helpdesk
For Information Contact: Computing Helpdesk

James Madison University
Harrisonburg, VA 22807, MSC 0602

(540) 568-3555

Last Modified: 7/31/2013
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