Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed

Computing HelpDesk



Dell Support
https://support.dell.com
Dell Contact
Dell Product Manuals
Dell Drivers and Downloads
Dell Computer Warranty Information: Enter your Dell Service Tag and access hardware/warranty information and software downloads.
(Delete Cookies if you have trouble getting to this page)
Dell Battery Recall Web Site
Dell Product Recall Information
Dell Windows Vista Center
Dell Diagnostics----What to know and how to run them.
Dell Diagnostics

Departmental Labs: Computing Support's Lab Admin and Lab Operations staff supports many labs at JMU. In addition to those labs, many departments have their own labs, labettes, and public use computers. In general, these labs are supported by the Departments not by Computing Support. Refer questions about Departmental Labs to the HelpDesk manager.; Supported Labs and Locations

Departmental Mailbox: Supervisors or Department Heads should link to a form to request a Departmental Mailbox, employee access to a Departmental Mailbox, re-creation of a deleted Departmental Mailbox, or removal of a Departmental Mailbox. Information Technology strives to complete these requests within two business days.; Departmental Mailbox Request; For more information, visit Email FAQs.

Desktop Management: Desktop Management is the ability to provide central management capabilities on PCs.

Desktop Services
http://www.jmu.edu/computing/desktop/: Desktop Services sets up new and "new-to-you" computers for JMU faculty and staff.

Dial-Up
http://www.jmudialup.com: Dial-up modem Internet access offering through the Internet Service Provider, Access Technology, to the JMU Community - Students, Faculty, Staff, Alumni and Retirees. Service and support can be accessed through the Access Technology website http://www.jmudialup.com.

Disability Resources
http://www.jmu.edu/humanresources/ada/: A web resource to assist faculty and staff, supervisors, students and visitors with their disability related questions or concerns. Also provides information on Assistive Technology/Devices

Disk Management
http://www.jmu.edu/computing/helpdesk/selfhelp/drivemapping.shtml: How to change drive letter assignments in Windows 2000/XP

Distance and Distributed Learning
http://ddls.jmu.edu/: Additional information from CIT about Blackboard and Centra.

Downloads
http://www.jmu.edu/computing/download/index.shtml: Download page for common software used at JMU (e-ID authentication required)

Drive Mapping
http://www.jmu.edu/computing/helpdesk/selfhelp/drivemapping.shtml: How to change drive letter assignments in Windows 2000/XP

Publisher: Computing Helpdesk
For Information Contact: Computing Helpdesk

James Madison University
Harrisonburg, VA 22807, MSC 0602

(540) 568-3555

Last Modified: 11/17/2009
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