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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Information Technology Help Desk

Self-Help - D

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Dell Support
https://support.dell.com
Dell Contact
Dell Drivers and Downloads
Dell Computer Warranty Information
Enter your Dell Service Tag and access hardware/warranty information and software downloads.
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Dell Product Recall Information


Dell Diagnostics----What to know and how to run them.
Dell Diagnostics


Departmental Labs
Computing Support's Lab Admin and Lab Operations staff supports many labs at JMU. In addition to those labs, many departments have their own labs, labettes, and public use computers. In general, these labs are supported by the Departments not by Computing Support.
Supported Labs and Locations


Desktop Management
Desktop Management provides central management capabilities on PCs.


Desktop Setups and Installs
DTS Setup and Installation Request Form
Information Technology Desktop Services sets up new and "new-to-you" JMU-owned computers for JMU faculty and staff. Use this form to request various setup and installation services (computer, printer, software, mobile device, etc.)


Dial-Up
http://www.jmudialup.com
Dial-up modem Internet access offering through the Internet Service Provider, Access Technology, to the JMU Community - Students, Faculty, Staff, Alumni and Retirees. Service and support can be accessed through the Access Technology website http://www.jmudialup.com.


Disability Resources
http://www.jmu.edu/humanresources/ada.shtml
A web resource to assist faculty and staff, supervisors, students and visitors with their disability related questions or concerns. Also provides information on Assistive Technology/Devices


DOS Commands
http://www.computerhope.com/msdos.htm
DOS Commands and Information


Downloads
http://www.jmu.edu/computing/download/index.shtml
Download page for common software used at JMU (e-ID authentication required)


Drive Mapping
http://www.jmu.edu/computing/file/services.shtml
          Instructions for mapping a network drive for both PC and Mac
http://www.jmu.edu/computing/helpdesk/selfhelp/drivemapping.shtml
How to change drive letter assignments in Windows

Dukes e-mail (@Dukes.jmu.edu)
See Dukes - on the email website under Students and Alumni


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