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Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

HelpDesk

SMS (Microsoft Systems Management Server)

Active Directory Main Page / Desktop Management Main Page






What is SMS and how is it used?

Microsoft's System Management Server (SMS) is a systems management tool. It is used to help manage computers running Windows. JMU Information Technology uses SMS for distributing software, performing hardware and software inventories and remote administration. The SMS client is installed on each computer that is managed in the JMUAD domain. The client runs seamlessly in the background and should not interfere with other computer work.

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How to determine if SMS is installed and working correctly on a computer

When the SMS client is installed, it adds three new icons to the Windows Control Panel—Program Download Monitor, Run Advertised Programs and Systems Management.



To determine if the SMS client is installed and functioning correctly, double-click on the Systems Management icon in the Control Panel and click the ‘Actions’ tab. You should see the same results as shown below.




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Application Deployment

SMS will replace Novell Zenworks and the JMU Apps Start Menu group for software distribution. Applications that are available for installation will be found in the Add/Remove Programs control panel under Add New Programs. Applications can also be deployed by advertising or assigning them.

  • Advertised Applications

    • If an application is advertised, the software is made available for installation and the user initiates the installation. This allows the user to install the software at a time when it is most convenient. When an application is advertised, a bubble message appears in the Windows System Tray as shown below.



    Double-clicking on this message will produce the following window, which lists the advertised applications available for installation.




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  • Assigned Applications

    • If an application is assigned, the software is automatically installed. No interaction from the user is required and the software will install regardless of who is logged into the computer or if no one is logged in. When an application is assigned, a bubble message appears in the Windows System Tray as shown below.



    Double-clicking on this message will produce the following window, which will show the assigned application that will run and the time remaining before it launches.




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