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Information Technology Help Desk

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Microsoft Access Support

Beginning August 1, 2009, Information Technology no longer provides support for Microsoft Access. The Information Technology Help Desk will still respond to general questions such as how to obtain and install Access, but will not include support for database creation, modification and usage. Additionally, IT training will not offer instructor-led training and IT-Information Systems will no longer have resources available to consult on the use of Access.

This action is being taken due to the complexities and issues around Access database support. We have found that often the original database developer is gone and the database structure and logic is not documented, making support very resource intensive to decipher the logic, table relations and structures that others have built into their database. Additionally, Microsoft's practice of significantly changing the product with each new release makes it necessary to recode with each upgrade.

These considerations have led us to the determination that we can no longer dedicate Information Technology resources to Access support. Exceptions have been made for the Budget Office database, STARS Financials Reconciliation database and PSYC 160 Survey database. Some support may continue to be available through your departmental or college technology coordinator.