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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Computing HelpDesk

Self-Help - A

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 

Access (Microsoft)
See Microsoft Access


Active Directory
See Desktop Management
Information regarding Desktop Management
Active Directory Password Test
Test your Active Directory password

Advance
SunGard’s Advance is a donor, prospect, and events management system designed for higher education to help meet fundraising goals. The Advance implementation is in support of the functions of the division of University Advancement in replacement of the Viking system.

Affiliates (non-JMU employees)
http://www.jmu.edu/humanresources/affiliate.shtml
A person with a formal affiliation with the university, and receives some services from the university, but is not a student or employee of the university, and receives no compensation from the university.

AiM Facilities Management - Intelligence within Asset Management System
AiM (AssetWorks.com) is the computerized maintenance management software system utilized on campus to track data related to Facilities Management's business function.

AntiVirus and Security Info
Virus Removal Instructions
What to do if you have a virus/worm or have restricted access due to lacking Windows Updates
Information Security at JMU
Computer security information
Symantec.com
Latest security threat information from Symantec
Symantec Endpoint Protection Download
Symantec Endpoint is the replacement for Symantec AntiVirus.  This download is a pre-configured version for home and student use.  Computing Support suggests the managed version available from Run Advertised Programs for JMU-owned computers.

Apple Computer Support
(see Macintosh Resource Site)

Applicant and Applicant Center Frequently Asked Questions (FAQs):
Applicant FAQs - for help logging into MyMadison, finding your pin, activating you JMU e-ID and other technical issues when applying to JMU.
Applicant Center FAQs - accessing and using the Applicant Center in MyMadison and more.
Undergraduate Admission FAQs - frequently asked questions about admissions to JMU


Applications for Student Employment
http://www.jmu.edu/stuemploy/
Visit the student employment website for details on how to apply for student positions at JMU.  Information Technology offers several student employment opportunities with the Computing HelpDesk, General Computing Labs, Testscoring, and more.  




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