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Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Computing HelpDesk

Self-Help - A

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 

ACS Athletics software
ACS Athletics software is used by the JMU Athletic's department
ACS browser configuration
ACS Blackberry device configuration

Access
Microsoft Access support statement
Read Information Technology's latest support statement for Microsoft Access

Accounts Information or Accounts Portal
https://accounts.jmu.edu/
JMU Computing Accounts Portal is the management window to many of your JMU computing accounts. Use this site to activate your electronic ID (e-ID) for access to e-campus, J-Ess, authenticated web pages, Blackboard and more. Once logged into the Accounts Portal, students, faculty, staff, and affiliates can request and check the status of various computing accounts, change and reset passwords and more. See also http://www.jmu.edu/computing/password for additional information on passwords.

Active Directory
Active Directory
Information regarding Active Directory and Desktop Management
Active Directory Password Test
Test your Active Directory password

Admissions Application Status - Office of Admissions
http://www.jmu.edu/admissions/
View the current status of your application to James Madison University

Advance
SunGard’s Advance is a donor, prospect, and events management system designed for higher education to help meet fundraising goals. The Advance implementation is in support of the functions of the division of University Advancement in replacement of the Viking system.
Affiliates (non-JMU employees)
http://www.jmu.edu/humanresources/affiliate.shtml
A person with a formal affiliation with the university, and receives some services from the university, but is not a student or employee of the university, and receives no compensation from the university.

AiM Facilities Management - Intelligence within Asset Management System
AiM (AssetWorks.com) is the computerized maintenance management software system utilized on campus to track data related to Facilities Management's business function.

AntiVirus and Security Info
Virus Removal Instructions
What to do if you have a virus/worm or have restricted access due to lacking Windows Updates
Information Security at JMU
How to secure your computer
Safely Connect Your Computer to the Network
Prevent getting infected before connecting to the network
Symantec.com
Latest virus threat information.
Symantec Alerts
Live feed with Symantec's latest virus information
Symantec Endpoint Protection Download
Symantec Endpoint is the replacement for Symantec AntiVirus.  This download is a pre-configured version for home and student use.  Computing Support suggests the managed version available from Run Advertised Programs for JMU-owned computers.

Apple Computer Support
(see Macintosh Resource Site)

Applications for Student Employment
http://www.jmu.edu/stuemploy/
Visit the student employment website for details on how to apply for student positions at JMU.  Information Technology offers several student employment opportunities with the Computing HelpDesk, General Computing Labs, Testscoring, and more.  




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