Exchange is an email, calendar, and contact management service from Microsoft that can be accessed from desktop, web-based, or mobile clients.

Who can use this Service?

JMU faculty and staff

JMU student employees, affiliates, and emeritus faculty and staff upon request

How can I get this Service?

Faculty/staff: Access is provided automatically

JMU student employees, affiliates, emeritus faculty and staff: Exchange access is granted if requested by their department or sponsor Departments requesting access for student employees should fill out the Microsoft Exchange Service Request. Sponsors must check the ‘email’ box under services requested when filling out the JMU Affiliate Service Request.

Outlook on the web (OWA) login

Where can I get Help/Support?


Outlook 2016 or 2013 on Windows

Outlook 2016 on Mac

Mac Mail on High Sierra and Sierra

IMAP clients (on-campus, or off-campus using SSL VPN)


Gmail App on Android

How To:

Grant or remove permissions to a shared mailbox

Grant or remove permissions to a shared calendar or resource calendar

Add or remove members from a distribution list

Add a Shared Calendar or Resource to Outlook 2013/2016

Access a Shared Mailbox in Outlook 2013/2016

Access Exchange Resources and Shared Mailboxes in Outlook on the web

Add Shared Mailboxes to Outlook 2016 for Mac

Access a Shared Mailbox in Outlook 2016 for Mac

How to manage resource scheduling options (room, vehicle, or equipment)

How to manage calendar permissions

How to delegate access to my mailbox

Check your Quota


IT training


Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu


What is JMU's ActiveSync (EAS) Policy?

How much quota am I given? How big can my mailbox be?
You are initially given 10GB of total storage on Exchange for your mailbox, calendar, contacts, tasks, and notes. Once you exceed this limit, you will receive daily warnings. Once you exceed 11GB (by default) you will no longer be able to send mail, and once you exceed 12GB (by default) you will no longer be able to receive mail. If your mailbox is over 10GB, please try to remove any old items you don’t need, focusing especially on those with attachments. If you have a pressing business need for more space, you can request a higher quota by contacting the IT Help Desk.

I need to send an email to a large segment of JMU employees or students, how can I do this?
Please refer to our Bulk Email service.

Are junk and deleted items included in my quota?
Yes, but the Exchange system automatically deletes Junk email 15 days after it is received, and permanently removes messages in Deleted Items 30 days after they are first deleted.

My preferred name is not displayed in emails I send, or in the Exchange global address list (GAL); how do I change this?

  1. Log into MyMadison
  2. Click on the Employee Tab
  3. Click Personal Information under the Personal Information Section
  4. Fill in the Preferred First Name box with the name desired
  5. Within 8 hours, your new name preference will be displayed in the Global Address List

I have legally changed my name. How can I get all my JMU accounts to reflect this?

  1. Visit Payroll/Human Resources (for faculty and staff) with your new social security card to make the name change. Students should contact the Registrar.
  2. Payroll and Human Resources will contact the Registrar or appropriate Information Technology staff to make the change.
  3. You will be notified to schedule a date for the change to occur.

I am both staff/faculty member and a student or recent graduate, do I have two email accounts?
Yes, you have both a jmu.edu email account and a dukes.jmu.edu account. 

How do I forward my Exchange email to another account?
JMU's Electronic Messaging Policy 1209 states:  "Employees/affiliates may not automatically redirect email sent to their official JMU account to another email service."  

When is my Exchange Email account removed or disabled?
Your access to your Exchange account will be removed within 30 days after the end of your employment for staff and most faculty, or 130 days after the end of your employment for part-time adjunct faculty. Note that this is a maximum time and may be significantly shorter based on the recommendation of Human Resources.

Should I do anything with my Exchange account at the end of my Employment?

  • Set an Out-of-Office reply indicating that you are no longer at the university and include an alternative way to contact you if applicable.
  • Change mailing list subscriptions to use your personal email address and unsubscribe from those you no longer wish to receive.
  • Forward any personal email in your JMU Exchange account that you wish to retain to a personal email address.

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