Overview

The Information Technology Help Desk serves as the central point of contact for the computing support needs of the JMU community. 

Who can use this Service?

JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service?

Online: IT Service Portal - submit a ticket or search for answers in the knowledge base

Phone: (540) 568-3555

Email: helpdesk@jmu.edu - provide eID, phone number and specific details (e.g. screenshots, errors, application, browser, etc)

In Person: 4th floor, Student Success Center

Personally-owned equipment statement: IT staff are not permitted to work on your personally-owned computer or mobile device. We will attempt to provide JMU system/software support on personal devices unless/until we determine the problem can only be corrected through software removal/installation/reinstallation or hardware repair.

Where can I get Help/Support?
  • Applicant Frequently Asked Questions: Just applied to JMU and have questions about activating your JMU eID and logging into MyMadison?
  • Quick Start for Students: New student? Learn about technology services available on campus and how to find software, connect to the network, purchase a laptop, and more.
  • IT Service Portal: Log in to Search for Answers in our extensive knowledge base or to Request Help.

Still have questions, contact the IT Help Desk (see How can I get this Service? above)

FAQs

Does the Help Desk offer part-time employment opportunities?
Yes, positions are posted on joblink.jmu.edu under the title “ IT Help Desk Customer Support Representative”   We seek dynamic, customer service driven student employees that have the ability to learn quickly and the willingness to grow their technical expertise

Standard Operating Hours*
Mon-Thurs: 8am to 9pm
Fri: 8am to 5pm
Sat: Closed
Sun: 3pm to 7pm


Summer Hours:
May 19th - June 30th
Mon-Thurs: 8am to 7pm (No Walk-ins After 5pm)
Fri: 8am to 12pm
Sat: Closed
Sun: 3pm to 7pm (No Walk-in Hours)

July 1st - August 8th
Mon-Thurs: 8am to 5pm 
Fri: 8am to 12pm
Sat: Closed
Sun: 3pm to 7pm (No Walk-in Hours)

Exceptions:
May 26th
June 19-20th
July 3-4th

 

* The IT Help Desk follows the University schedule for holidays and closings due to inclement weather (see jmu.edu for weather delays and  JMU Holiday Schedule and University Closings)


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