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Kognito's At Risk: Mental Health and Sexual Misconduct Prevention trainings for all students

As part of our mental health and sexual misconduct awareness and prevention programs, all JMU students are required to complete these online courses. The “At Risk: Mental Health” course takes about 40 minutes to complete, and the “Sexual Misconduct Prevention” course takes about 75 minutes to complete. Both courses must be completed by Oct. 1, 2022 or a hold will be placed on your student account. This means that you will not be able to register for classes for next semester. The hold will be removed once both trainings are completed. Students are only responsible for At Risk: Mental Health and Sexual Misconduct Prevention modules.  

If you are a student employee, you may have access to the employee training within your MyMadison account. You are not responsible for this training. If you are a full-time student and do not see the student modules (At Risk: Mental Health and Sexual Misconduct Prevention), please email support@kognito.com.

These courses are important as they are comprised of multiple interactive scenarios that allow all JMU students to increase their understanding and awareness of topics regarding mental health and sexual misconduct. They provide opportunities to learn new information and, in some cases, review familiar concepts that empower all students to create and participate in a safe and supportive learning community.   

Instructions for accessing and completing the programs online  

  • To complete the courses, log into MyMadison and go to the MyServices dashboard.  
  • Click the Kognito icon to access the trainings. Please remember to logout/sign off from both Kognito and MyMadison when you are done.  
  • You will need a computer with internet access and audio capabilities using any major web browser released within the previous year.  

Technical support 

  • For issues logging into MyMadison or if you do not see the Kognito Modules within your MyMadison account, please reach out to the JMU IT Help Desk.  
  • For any issues within the Kognito platform, contact support@kognito.com 

If you have questions or concerns during the time of your participation in these courses, or after their completion, please contact vpstudentaffairs@jmu.edu. 

Everfi Programs for Undergraduate Students: AlcoholEdu, Sexual Assault Prevention, and Diversity, Inclusion & Belonging

All incoming first-year and transfer undergraduate students are required to complete 3 programs: AlcoholEdu, Sexual Assault Prevention, and Diversity, Inclusion & Belonging. Each program consists of 2 parts.

Part 1 of each program will be available on Friday, July 22. Students will receive an email invitation to their @dukes.jmu.edu email.

Part 1 of each program is due by Thursday, Aug. 18. Approximately 30 days after completion of Part 1 students will receive an invitation to complete Part 2.

Both parts of each program are due by Friday, Dec. 2. A hold will be placed on a student’s account if they do not complete both parts of the course by the deadline.

Everfi Programs for Graduate Students: Sexual Assault Prevention and Diversity, Inclusion & Belonging

All incoming graduate students are required to complete 2 programs: Sexual Assault Prevention, and Diversity, Inclusion & Belonging. Each program consists of 2 parts.

Part 1 of each program will be available on Friday, July 22. Students will receive an email invitation to their @dukes.jmu.edu email.

Part 1 of each program is due by Friday, September 30. Approximately 30 days after completion of Part 1 students will receive an invitation to complete Part 2.

Both parts of each program are due by Friday, Dec. 2.

*due to the rolling admission of some graduate programs, students will be notified to complete the courses after they are admitted and will receive the email invite after July 22.

How to Access Everfi Programs

Click on the Orange Log In button in the course invitation email, and then use your JMU e-ID and password for DUO authentication. You may also access the course directly from MyMadison by navigating to the Student tab. Click on the Everfi logos. This will load the program in a new window.

If you have accessed the trainings via MyMadison, when you log out of the Everfi programs, make sure to also go back and log out of MyMadison.

Please note that if you have been previously accepted to JMU and deferred your enrollment you may not see the Everfi logos. If that is the case, please contact Veronica Jones (jonesvw@jmu.edu, 540-568-3407) for program access.

System Requirements

Operating System & Browsers

For best performance please use:

  • Mac: Chrome/Firefox/Safari (latest version)
  • Windows: Chrome/Firefox/Edge (latest version)

Browser Settings

  • JavaScript: Must not be disabled
  • Pop-Up Blockers: Must be disabled
  • Security Level Settings: Default settings supported; IE Maximum Security levels not supported
  • Privacy Settings: Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
  • Third Party Cookies: Must not be blocked

Tablets

  • Latest iOS on Safari, latest Android on Chrome. If using Samsung use native Samsung browser.

Screen Readers

  • Use Windows/Firefox/NVDA, Windows/Chrome/JAWS, or Mac/Safari/VoiceOver

Smartphones

  • For the best experience EVERFI recommends using a tablet size device or larger. While most courses have not been tested on smartphones, it’s possible you may still be able to complete the courses on your phone.

You may log in and out of the program at the end of each section. Section ends are marked with a “Next” button. DO NOT log out until you click the “Next” button or you will have to repeat the section you have just gone through.

Troubleshooting

You can resolve most issues with one of these four steps:

  1. Switch browsers. Use Chrome or Firefox when you can instead of IE.
  2. Make sure your browser is up to date by visiting: www.whatismybrowser.com.
  3. Make sure to clear the cache.
  4. If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation button. To reset your zoom on a PC hit "control 0 (zero)" and on a Mac hit "command 0 (zero)".

Additional Troubleshooting Options:

  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, etc.)
  • Full Screen mode: For Windows, press F11. On a Mac, click “View” from the browser’s menu and select “Full Screen”. For Chromebook, press F4.
  • Ensure your course is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If you are on a wireless connection, try a wired connection .
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing from a different network connection (computer lab, home, town library etc.).
  • Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).

Still having trouble?

Visit the Everfi 24/7 technical support center to speak with a live agent or submit a ticket. You may submit a ticket by clicking the Help link in the courses or go directly to https://support.everfi.com.


If you are having trouble logging into My Madison, please contact the JMU IT Help Desk, www.jmu.edu/computing/helpdesk, for assistance.

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