We work hard to offer our online students comparable support to that which on-campus students receive. Here are some services we offer, as well as a few other useful links.
Technical Support
IT Help Desk:
Self-Help: Computing Help
Call: (540) 568-3555
Email: help@jmu.edu
MyMadison:
Canvas Support:
Email: LIDdesk@jmu.edu
Call: (540) 568-6799
In-Person: Learning Innovations and Design Desk
Enrollment
Pre-Enrollment Assistance:
- General Information – Office of the Registrar
- Application process for non-degree seeking students
- Student Readiness Assessment
Office of the Registrar Support Services:
- Transcript request
- How to Add/Drop/Swap a class
- How to search for online classes
- Frequently asked questions
Class Search
Library and Bookstore
- Textbooks - 540.568.3995
- Computers, Software and Peripherals - 540.568.3989
- JMU Bookstore Customer Service - 540.568.6121
- JMU Bookstore Catalog - 800.280.7543
Learning and Career Services
Career and Academic Planning |
Guidance on decisions related to careers and majors, including resume support, resources, workshops and more! |
Communication Center |
Support and feedback for all stages of oral presentations; includes practice rooms. JMU Communication Center Make an appointment at: Communication Center: Make an Appointment |
Counseling Center |
Individual and group counseling: |
English Language Learner Services (ELLS) |
Help with academic culture or with reading, writing, speaking, or listening skills in English. Student Success Center, Suite 1152 |
Learning Strategies Instruction |
Academic coaching with time management, reading, note-taking, memory, test-taking, critical thinking, and more! |
Office of Disability Services |
Accommodations and services for students with disabilities |
PASS (Peer Assisted Study Sessions) |
Peer Assisted Study Sessions (PASS) are a student-facilitated academic support program designed to help you improve your performance and retention in historically difficult courses. |
Science and Math Learning Center |
Café style tutoring support in 1st year and 2nd year math, statistics, physics, chemistry, and the general sciences. |
Screening and Referral |
Free screenings and referrals for disability assessments: |
The University Writing Center |
The Writing Center offers writers help with all types of writing, including arguments, scholarly articles, fiction and personal narratives, business writing, formatting and citation, grammar and punctuation, and research strategies. |
Studygs.net |
Study guides and strategies website: |
Find Your Professor |
Check your syllabus for contact information for your instructor, or search for them in the JMU Campus Directory: |
Learning Strategies Instruction Tutorials |
Learning Strategies Instruction provides individualized, student-centered, academic coaching designed to increase student success. The diverse range of undergraduate and graduate students we serve will be motivated to achieve individual goals by becoming self-regulated learners and building academic and personal self-efficacy. Tutorials and self-serve materials are available online at LSI |
Tips & Strategies for Students |
An online series of guides and strategies to help you succeed academically: |
Technical Support |
Get computing help from our IT Help Desk: JMU Computing Help Desk Help Desk Hours: |
Canvas Learning Management System |
For help with our Canvas Learning Management System, email LIDdesk@jmu.edu or call (540) 568-6799 or visit Learning Innovations and Design Desk |
MyMadison |
For tutorials on how to use MyMadison, visit MyMadison Tutorials for Students |
Downloads
Here are links to some essential resources that you will need to participate in online courses:
Complaints and Grievances
Degree seeking students should contact:
the Dean of Students
Non-degree seeking students should contact:
the Professional & Continuing Education office.