Resources for Online Students

We work hard to offer our online students comparable support to that which on-campus students receive. Here are some services we offer, as well as a few other useful links. 

Technical Support

IT Help Desk:
(540) 568-3555


MyMadison tutorials

Canvas Support:


Library and Bookstore

JMU Libraries


  • Textbooks - 540.568.3995
  • Computers, Software and Peripherals - 540.568.3989
  • JMU Bookstore Customer Service - 540.568.6121
  • JMU Bookstore Catalog - 800.280.7543

Learning and Career Services

Career and Academic Planning

Guidance on decisions related to careers and majors, including resume support, resources, workshops and more!
Student Success Center, Suite 3210

Communication Center

Support and feedback for all stages of oral presentations; includes practice rooms.
Student Success Center, Room 1143

Make an appointment at:

Counseling Center

Individual and group counseling:
Student Success Center, 3rd Floor
Suite 3100

Digital Communication Consulting

Whether it's a class digital storytelling project, a website or portfolio you're working on for the job market, or you need a professional headshot, we can help!

Student Success Center, Room 1146

English Language Learner Services (ELLS)

Help with academic culture or with reading, writing, speaking, or listening skills in English.

Student Success Center, Suite 1152

Learning Strategies Instruction

Academic coaching with time management, reading, note-taking, memory, test-taking, critical thinking, and more!
Student Success Center, Suite 1202

Office of Disability Services
Accommodations and services for students with disabilities

Accommodations and services for students with disabilities
Student Success Center, Suite 1202

PASS (Peer Assisted Study Sessions)

Peer Assisted Study Sessions (PASS) are a student-facilitated academic support program designed to help you improve your performance and retention in historically difficult courses.
Student Success Center, Suite 1119

Science and Math Learning Center

Café style tutoring support in 1st year and 2nd year math, statistics, physics, chemistry, and the general sciences.
Student Success Center, Suite 1100

Screening and Referral

Free screenings and referrals for disability assessments:
Student Success Center, Suite 1202

The University Writing Center

The Writing Center offers writers help with all types of writing, including arguments, scholarly articles, fiction and personal narratives, business writing, formatting and citation, grammar and punctuation, and research strategies.
Student Success Center, Suite 1100

Learning Tool Box

A helpful resource containing learning strategies developed by JMU's College of Education.

Study guides and strategies website:

Find Your Professor

Check your syllabus for contact information for your instructor, or search for them in the JMU Campus Directory:

Learning Strategies Instruction Tutorials

Learning Strategies Instruction provides individualized, student-centered, academic coaching designed to increase student success. The diverse range of undergraduate and graduate students we serve will be motivated to achieve individual goals by becoming self-regulated learners and building academic and personal self-efficacy.

Tutorials and self-serve materials are available online at

Tips & Strategies for Students

An online series of guides and strategies to help you succeed academically:

Technical Support

Get computing help from our IT Help Desk:
(540) 568-3555

Help Desk Hours*:
Mon-Thurs: 8AM-9PM
Friday: 8AM-5PM
Closed Saturday
Sunday: 3PM-9PM
*Effective 8/28/17. The IT Help Desk is closed on University holidays.

Canvas Learning Management System

For help with our Canvas Learning Management System, email or call (540) 568-5312


For tutorials on how to use MyMadison, visit


Here are links to some essential resources that you will need to participate in online courses:

Complaints and Grievances

Degree seeking students should contact:

the Dean of Students

Non-degree seeking students should contact:

the Outreach & Engagement office.

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