After reviewing your email using the Email Quality Checklist, you can request your email to be released.
NOTE: We are transitioning to a manual email release process. To ensure everything runs smoothly, we have established two daily release windows: 10:00 AM and 3:00 PM.
Releasing Process Rules
Please note: We can no longer accommodate exceptions to the following rules:
Scheduling Requirements:
- Standard Notice: Requests should be submitted at least 24 business hours in advance (excluding weekends and holidays).
- Next-Day Cutoff: If requesting release for the following business day, the earliest available time is 11:00 AM.
- Why? This provides the 10:00 AM review team enough time to troubleshoot and finalize the deployment.
- Emergency Buffer: If an 11:00 AM release fails due to technical issues, it will be rescheduled for 4:00 PM the same day.
Submission Guidelines:
- Business Hours: All requests must be submitted during standard working hours.
- After-Hours Emergencies: For urgent releases outside of business hours, use the emergency text numbers provided on the release form. Please note that these releases are not guaranteed.
| If you submit on... | Earliest Release is... | Status |
|---|---|---|
| Monday, 3:00 PM | Tuesday, 3:00 PM | Ideal (24 hours) |
| Friday, 3:00 PM | Monday, 3:00 PM | Ideal (24 business hours) |
| Monday, 3:00 PM | Tuesday, 11:00 AM | Accepted (Minimum window) |
| Monday, 3:00 PM | Tuesday, 10:00 AM | Denied (Insufficient review time) |
| Friday, 3:00 PM | Monday, 9:00 AM | Denied (Less than 24 business hours) |
Releasing Release
If you are able to release in the proper timeframe:
- Alert the Communications team by filling out a form (coming soon).
- Request release from Digital Marketing using this form.
If you have any questions, please contact the Digital Marketing Team.
Digital Marketing
Hours of Operation:
Mon - Fri 8 a.m. - 5 p.m.
