A-to-Z Index

Telephone

Faculty/Staff Telephone Services

CALLING CARDS:

To request a JMU MCI calling card for department use, send an email to telecom@jmu.edu.

Please provide:

  1. Name of person using the calling card
  2. Department account code
  3. JMU phone number of person using the calling card
  4. Name of person with budget authority
  5. Request National or International access

CELL PHONE RENTALS:

For short term cell phone rentals from JMU Telecommunications please call us at 568.6471 or send email to telecom@jmu.edu.

Obtaining a University Cell Phone

Information on available cell phones and calling plans may be obtained by contacting the JMU Telecommunications Office. All services must be purchased from the options available on the mandatory Virginia Information Technologies Agency (VITA) contract unless there is a compelling technical reason for an exception. If such a technical reason does exist the Telecommunications Office will submit a request for exception to VITA for their approval. VITA must approve the exception.

The Vice President responsible for the area making the request must grant approval for the purchase of cell phones and cell service. The approval must be in writing and carry the VP signature. The person making the request should maintain a copy of the approval on file for the duration of time the cellular service is active.

Once the written approval is obtained, a copy must be given to the Telecommunications Office along with a description of the equipment and/or calling plan desired. The Telecommunications Office will place the order with VITA and the contract vendor. The Telecommunications Office will deliver the phone to the requesting party when it arrives on campus. The original purchase cost of the equipment and the monthly cost of the service will be added to the requesting departments' monthly Telecommunications phone bill.

Requests for repairs or to discontinue service must be made to the Telecommunications Office.

PAGERS:

To order new pagers or for pager repairs, please call us at 568.6471 or send email to telecom@jmu.edu.

A $5.00 shipping and processing fee will be applied to departmental accounts for each replaced or repaired pager (effective 8/11/2011).

VITA AUDIO AND DATA CONFERENCING CARD:

The Virginia Information Technologies Agency (VITA) now is offering an enhanced, interactive

audio and data conferencing service. This service provides more reliable, flexible and easy-to-use functions. It supports voice and data conferencing that can include slides, Web tours, application sharing and other features.

What is VITA audio and data conferencing?

Reservationless conferencing:

On-demand conferencing allows users to initiate a conference 24 hours a day, seven days a week without the need to make a reservation. Holding an audio and data conference is as simple as the user dialing his or her personal number and entering a conference code.

Operator-assisted conferencing:

Feature-rich conferencing service that makes it easy to customize conferences. Expert operators manage details so users can concentrate on conferencing and delivering messages.

Event services:

The customization of a large-scale event call with the convenience of automated conferencing. Participants join the conference call by entering a pass code, eliminating the need for an operator to connect them.

Data conferencing:

The service lets users host virtually any business meeting via the Internet. It’s easy, interactive and highly effective. With Web access, the meeting center transforms the user’s computer into a powerful online meeting forum that integrates the Web and a conference call allowing the host to communicate and share documents, presentations and applications with anyone, anywhere.


 How much does the new service cost?

You determine the level of service authorized for conferencing users at your organization. Of course, price is one factor to consider. Below is the cost for the service. You will only be billed for services used.

 Service Cost

 Reservationless audio conferencing

4.7 cents per minute, per participant. Example: One host and three remote participants (each with their own connection) hold a reservationless call. The charge is 4.7 cents times four participants = 19 cents per minute. (Reservationless audio conferencing is the service that likely will be used most often).

 Operator-assisted

Audio conferencing

18.7 cents per minute, per participant.*

Example: One host and three remote participants (each with their own connection) hold an operator-assisted call. The charge is 18.7 cents per minute times four participants = 75 cents per minute.

 Event services

Audio conferencing

27.8 cents per minute, per participant.*

Example: One host and three remote participants (each with their own connection) hold an event services call. The charge is 27.8 cents per minute times four participants = $1.12 per minute.

VITA  Data Conferencing

20.2 cents per minute, per participant.

Example: One host and three participants hold a data conference. The charge is 20.2 cents per minute times four participants = 81 cents per minute.

* No-show charges apply when a conference of more than 500 is scheduled, and no shows exceed a 10 percent buffer. The no-show fee applies to no shows beyond the 10 percent (no charges for the first 10 percent of no shows).

To avoid no-how fees, please schedule conferences for more than 500 only when you are confident of attendance figures.

 

Where can I find more information and to order services?

Please call Telecom 540-568-6471 or e-mail telecom@jmu.edu.