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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year



StartSafe Mobile


JMU Highly Confidential data (e.g. SSN, banking account numbers, credit cards) about people other than yourself must not be stored on personally owned devices. Any unauthorized storage of JMU Highly Confidential or Protected Data is a violation of university policy. Such data must not be stored in a way that it is exposed to unauthorized access physically or electronically.

Do you have a PIN or password protecting your mobile phone or tablet? If not, look what you can see and do without typing a password. Or perhaps more telling, give it to someone else and let them try.

  • Can you access JMU resources or see information about JMU constituents? (e.g. email, calendar, shared files)
  • Can you see downloaded or synchronized data and documents?
  • Can you send messages or make posts in your name?
  • Can you install apps on your phone?
  • Can you change security and privacy settings?
  • Were you unwilling to let someone else try to access it?

If your answer was 'yes' to any of the questions, then consider that anyone finding, stealing, or temporarily having access to your mobile device can do the same.

CNN/Symantec: "Most finders of lost phones try to access personal data, survey finds"

To set a password on your mobile device:

  • iPhone/iPad/touch: Use settings -> General -> Passcode Lock
  • Android: Use Menu -> settings -> Security -> Set Screen Lock (actual steps differ among devices and manufacturers)