Overview

Microsoft 365 (Office 365) is a subscription-based service that includes email, OneDrive cloud storage, and the Teams collaboration platform. It also includes cloud-based applications (Microsoft Planner, Bookings, Forms, Lists) and a traditional suite of Office applications such as Outlook, Word, Excel, PowerPoint, and OneNote.

Who can use this Service?

JMU has a subscription to two different licenses, A1 or A5, based on your role/classification with the University’s Registrar or Human Resources Offices:

  • A5 for faculty, staff, and enrolled students
  • A1 for affiliates/emeriti (no longer have an active role as an employee or student)
How can I get this Service?
Microsoft 365 Licensing Features
A5 Enrolled Students A5 Faculty/Staff A1 Affiliates/Emeriti 
Office Apps Online or Downloadable:
  • Outlook
  • Word
  • Excel
  • PowerPoint
  • OneNote
Online or Downloadable:
  • Outlook
  • Word
  • Excel
  • PowerPoint
  • OneNote
Online only:
  • Outlook
  • Word
  • Excel
  • PowerPoint
  • OneNote
Office App Installation Limitations
  • Installation on up to 5 PCs or Macs, 5 tablets and smartphones
  • Installation on up to 5 PCs or Macs, 5 tablets and smartphones

Additional Apps
  • Teams
  • OneDrive
  • Planner
  • Forms
  • Lists
  • Teams
  • OneDrive
  • Planner
  • Forms
  • Lists
  • Bookings
  • Teams
  • OneDrive
Personal Cloud Storage 5 TB 5 TB 100 GB
Email Storage 100 GB 100 GB 50 GB
Teams Limits Host meetings of up to 1,000 people Host meetings of up to 1,000 people Host meetings of up to 300 people
Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555, IT Service Portal or helpdesk@jmu.edu

Ask a Question

Report an Issue

Dukes Email (Students)


An email system for students that includes email, calendar, and contact management services based on Microsoft 365 and can be accessed from a computer, web browser, or mobile client.

Log in at https://dukes.jmu.edu

JMU Email (Faculty/Staff/Affiliates)


An email system for employees and affiliates that includes email, calendar, and contact management services based on Microsoft 365 and can be accessed from a computer, web browser, or mobile client.

Log in at https://outlook.office.com

Microsoft OneDrive


Online cloud storage service for storing, sharing, and syncing your documents and other files. Access and update your files from any of your devices.

Microsoft Teams


Microsoft Teams is a collaboration and productivity tool that is included with Office 365. With Teams, you can chat with individuals or groups, hold video meetings, make audio/video calls, store and share files, and integrate with other applications.

FAQs
  1. Open a web browser to microsoft365.com.
  2. Login with your JMU email address, password, and Duo.
  3. Choose one of the applications from the left menu, or to see a full list of apps available to you, choose Apps from the left menu and then All Apps.
  1. Open a web browser to microsoft365.com.
  2. Login with your JMU email address, password, and Duo.
  3. Click the icon or photo in the upper-right corner and click View Account
  4. Click Office Apps from the left menu, then click Install Office.
If you are currently using Google Drive and wish to move your personal information to your JMU-hosted OneDrive, there are two options that outline how best to complete the process, which can also be found within our IT Service Portal Knowledgebase.

Once you leave the University, access to your OneDrive will be removed following the timeframes listed above. Prior to that, make sure you remove all of your personal information.

  1. Open a web browser to microsoft365.com.
  2. Login with your JMU email address, password, and Duo.
  3. Click the icon or photo in the upper-right corner and click View Account.
  4. Click Subscriptions in the left menu.

When a student or employee role changes to Affiliate/Emeriti, the Office 365 desktop apps previously activated on personal devices become inactive. Once this happens, you will be able to open existing files but will not be able to edit them or create new ones. A yellow warning will appear similar to the warning below.

office-renewal.png

If you are an A1 license holder and the online versions do not meet your needs, you can purchase a Microsoft Office 365 subscription through Microsoft.

Graduating students lose all access to Microsoft 365 on October 1 or May 1, whichever comes first after their graduation. Graduates should plan for this by copying OneDrive files to personal storage and creating an alternate email account.  Graduates may be eligible for a discounted Microsoft 365 subscription at: https://www.microsoft.com/en-us/education/alumni-discount

Microsoft Planner is a Kanban solution that simplifies task management and to-do lists for groups of people and is connected across many Microsoft 365 apps.

Planner gives users an intuitive, collaborative, and visual task management experience for getting work done. You will be able to assign, manage, and complete simple task-based work by creating Kanban boards using content-rich features including files, checklists, comments, and labels.

Planner, Teams, and Outlook work very well together. The Tasks app in Teams combines all of your group tasks from Planner, individual tasks manually entered or saved from Teams chats, and flagged emails from Outlook to help you manage work in a single user interface.

Microsoft Forms is a lightweight tool used to easily create online surveys, forms, or questionnaires and is connected across many Microsoft 365 apps. 

You will be able to invite others to respond to your form using almost any web browser or mobile device. You can see real-time results as they're submitted, use built-in analytics to evaluate responses, and export results to Excel for additional analysis. They can be integrated with Microsoft Lists to provide an efficient data collection process for a variety of use cases.

Forms is not meant to collect sensitive data or any type of research data at JMU.

https://www.jmu.edu/computing/teaching-and-learning/survey-software.shtml

Microsoft Bookings is a scheduling tool that allows users to define appointment availabilities and publish a web-based calendar page for their internal and external customers to access and schedule appointments on. It is highly integrated with Outlook and other Microsoft 365 apps.

Bookings is not meant to handle any aspect of student advising or related appointments that should be handled in the university’s CRM system.

Microsoft Lists is a modern app in the online suite that helps you track information and organize work. It is a simple, smart, and flexible tool that is highly integrated with Teams and other Microsoft 365 apps.

Many opportunities for automation exist by connecting Lists with Forms using Microsoft Power Platform tools and integrating those solutions into Teams.

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