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Information Technology Help Desk

Operational Hours and Exceptions

e-ID Password

Your Electronic ID (e-ID) password is used to access many web pages on campus, such as MyMadison, Canvas, the software downloads page, and more.

Passwords:

Applicants

Applicants are not required to change their e-ID password. If admitted and you pay your deposit, you will receive an email to change your password and enroll in Duo, our two-factor authentication system.

Students, Faculty, Staff, Affiliates, and Graduated students

Students, faculty, staff, affiliates, and graduated students (since December 2005) are required to change their password every 90 days. An email is sent to your official JMU email address prior to the expiration date of the required password change.


Password Expiration Notification:

Change your password prior to expiration by logging into MyMadison, clicking on the MyAccounts tab and then the “Change Your Password” link.

Password expiration information is available for students, faculty, staff, affiliates, and graduated students on the MyAccounts tab in MyMadison. Password expiration notifications are also sent via email to you according to your affiliation with JMU (see below).

Forgot your password?  Go to the MyMadison login page and click “Forgot your password” or “Applicant Forgot Password” (applicants only).  You will be prompted to authenticate through Duo or to enter your applicant pin respectively, complete security awareness and then change your password.. 

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Can’t login with your password?

Your account might be locked due to failed logins. After a period of time, your account will unlock if there are no further failed login attempts. After your password change, you should update your password in your wireless or email settings on any smartphone or tablet that you may use and should reboot your computer if it is joined to JMU Active Directory (employee computers).

If you initially could log in with your JMU e-ID and newly created/updated password but are now having issues, you should:

  • Make sure that you have restarted your computer
  • Look for programs on your computer, smartphone or tablet that may have your password saved. This includes wireless, email and messaging clients.
  • Think about if you set up your JMU e-ID on a device that you might only use occasionally. For example, did you try email on an iPad that you rarely use?

 

If you are unable to identify which device or which program may be creating an issue, contact the Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu 

Error Messages

When changing your password:

1)      If you type your old password incorrectly twice in a row, you will receive the error message “Sorry, the old password you entered was incorrect. Please try again.”

2)       If you try to use a password that you have used before, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”

3)      If your new password does not meet the password construction rules, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”

4)      If you do not type your new password the same both times, you will receive the error “New passwords entered do not match”  

 

Need e-ID Password/Duo assistance

Visit the Information Technology Help Deskhttp://www.jmu.edu/computing/helpdesk/ on the 4th floor of the Student Success Center.  Bring your photo ID (JAC or driver's license) and your two factor authentication Duo device (i.e. cell phone or token)

If you have a question, contact the Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu 

 

Security Alert/Awareness

JMU will NEVER ask for your e-ID password! If you send your password in response to an email link or message, or verbally provide it to someone, please complete these 4 steps immediately:

  1. Login to MyMadison, click the MyAccounts tab
  2. Choose “Change Your Password,” complete security awareness training and then change your password 

JMU complies with applicable requirements and "best practices" with respect to password cycles and security awareness training. The primary reason behind requiring periodic password changes is to limit the password's usefulness in the event it is compromised. The technology industry's best practices indicate passwords should be changed every 90 days, preferably more frequently. Adhering to this practice helps ensure the security of JMU's data and systems.

JMU is mandated by certain laws and regulations to establish and maintain an information technology security awareness program to ensure that all individuals are aware of information security threats, the associated impacts of a compromised password, the risks of using the internet (viruses, scams, identity theft, etc.) and their responsibility in safeguarding JMU data. Best practices require on-going updates and refresher training. Since everyone at JMU has an electronic ID (e-ID), linking the security awareness training to the e-ID password change process ensures that all JMU students, faculty, staff and affiliates are exposed to training on a regular basis.

 

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