Password expiration information is available for students, faculty, staff, affiliates, and graduated students on the MyAccounts tab in MyMadison.
Know your password? Change your password prior to expiration by logging into MyMadison, clicking on the MyAccounts tab and then the Password Management link. From the User Preferences screen, click the link “Change your password”.
Forgot your password? Go to MyMadison and on the login page, enter your JMU e-ID. Where you would normally enter your password, click “Forgot your password”. You will be prompted to use your security questions or your one-time password reset email to unlock your account.
Password expiration notifications are also sent via email to you according to your affiliation with JMU (see below).
Applicants are not required to change their e-ID password. If admitted, you will receive an email to change your password after you pay your deposit.
Students, Faculty, Staff, Affiliates, and Graduated students
Students, faculty, staff, affiliates, and graduated students (since December 2005) are required to change their password every 90 days. An email is sent to your official JMU email address prior to the expiration date of the required password change.
Ten login attempts with an incorrect password will put your account into an "intruder locked disabled state." After a set period of time, the account is unlocked and you can try logging in again. For security reasons, we are not posting the amount of time that must elapse before the account is unlocked. Call the Information Technology Help Desk at 568-3555 for additional information regarding the status of your account.
When changing your password:
1) If you type your old password incorrectly twice in a row, you will receive the error message “Sorry, the old password you entered was incorrect. Please try again.”
2) If you try to use a password that you have used before, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”
3) If your new password does not meet the password construction rules, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”
4) If you do not type your new password the same both times, you will receive the error “New passwords entered do not match”
JMU will NEVER ask for your e-ID password! If you send your password in response to an email link or message, or verbally provide it to someone, please complete these 4 steps immediately:
JMU complies with applicable requirements and "best practices" with respect to password cycles and security awareness training. The primary reason behind requiring periodic password changes is to limit the password's usefulness in the event it is compromised. The technology industry's best practices indicate passwords should be changed every 90 days, preferably more frequently. Adhering to this practice helps ensure the security of JMU's data and systems.
JMU is mandated by certain laws and regulations to establish and maintain an information technology security awareness program to ensure that all individuals are aware of information security threats, the associated impacts of a compromised password, the risks of using the internet (viruses, scams, identity theft, etc.) and their responsibility in safeguarding JMU data. Best practices require on-going updates and refresher training. Since everyone at JMU has an electronic ID (e-ID), linking the security awareness training to the e-ID password change process ensures that all JMU students, faculty, staff and affiliates are exposed to training on a regular basis.