A-to-Z Index

Computing Homepage

Information Technology Help Desk

Operational Hours and Exceptions

E-ID Password

Your Electronic ID (e-ID) password is used to access many web pages on campus, such as MyMadison, Canvas, the software downloads page, and more.


Password Expiration Notification
Password Resets
Intruder Detection and Lockout
Error Messages
Security Alert/Awareness


Password Expiration Notification:

Password expiration information is available for students, faculty, staff, affiliates, and graduated students on the MyAccounts tab in MyMadison.

Know your password?  Change your password prior to expiration by logging into MyMadison, clicking on the MyAccounts tab and then the “Change Your Password” link.

Forgot your password?  Go to MyMadison and on the login page, enter your JMU e-ID.  On the next screen, below where you would normally enter your password, click “Forgot your password”.  You will be prompted to use your One Time Password (OTP) sent to your email or cell phone to take you to a screen to change your password. 

Password expiration notifications are also sent via email to you according to your affiliation with JMU (see below).


Applicants are not required to change their e-ID password. If admitted, after you pay your deposit, you will receive an email to change your password and enroll in Duo, our two-factor authentication system.


Students, Faculty, Staff, Affiliates, and Graduated students

Students, faculty, staff, affiliates, and graduated students (since December 2005) are required to change their password every 90 days. An email is sent to your official JMU email address prior to the expiration date of the required password change.

Top of Page


Password Resets

If you cannot remember your password, you will need an e-ID password reset. There are two methods to reset your password:
  1. Self Service Reset
    • Go to MyMadison
    • Enter your JMU e-ID and click continue
    • Click “Forgot your password?” on the password screen
    • Enter the code sent to your One Time Password (OTP) email address or phone number
    • Complete security awareness and set a new password
    • Enter the code sent to your One Time Password (OTP) email address or phone number again
  2. Visit the Information Technology Help Desk
    • Bring your photo ID (JAC or driver's license) to the Information Technology Help Desk on the 4th Floor of the Student Success Center during operational hours for a password reset
    • If you have a question about the password reset process, please contact the Information Technology Help Desk at 540-568-3555

Top of Page


Intruder Detection and Lockout

Ten login attempts with an incorrect password will put your account into an "intruder locked disabled state." After a set period of time, the account is unlocked and you can try logging in again. For security reasons, we are not posting the amount of time that must elapse before the account is unlocked. Call the Information Technology Help Desk at 568-3555 for additional information regarding the status of your account.

Top of Page


Error Messages

When changing your password:

1)      If you type your old password incorrectly twice in a row, you will receive the error message “Sorry, the old password you entered was incorrect. Please try again.”

2)       If you try to use a password that you have used before, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”

3)      If your new password does not meet the password construction rules, you will receive the error “Your new password does not meet the password policy requirements. Please try again.”

4)      If you do not type your new password the same both times, you will receive the error “New passwords entered do not match”  


Top of Page


Security Alert/Awareness

JMU will NEVER ask for your e-ID password! If you send your password in response to an email link or message, or verbally provide it to someone, please complete these 4 steps immediately:

  1. Login to MyMadison, click the MyAccounts tab
  2. Choose “Change Your Password,” complete security awareness training and then change your password 
  3. Choose the “OTP Management,”  verify that your one-time password reset email address was not changed to a different address (important to prevent an intruder from possible account access), verify your virtual authenticator picture and phrase 

JMU complies with applicable requirements and "best practices" with respect to password cycles and security awareness training. The primary reason behind requiring periodic password changes is to limit the password's usefulness in the event it is compromised. The technology industry's best practices indicate passwords should be changed every 90 days, preferably more frequently. Adhering to this practice helps ensure the security of JMU's data and systems.

JMU is mandated by certain laws and regulations to establish and maintain an information technology security awareness program to ensure that all individuals are aware of information security threats, the associated impacts of a compromised password, the risks of using the internet (viruses, scams, identity theft, etc.) and their responsibility in safeguarding JMU data. Best practices require on-going updates and refresher training. Since everyone at JMU has an electronic ID (e-ID), linking the security awareness training to the e-ID password change process ensures that all JMU students, faculty, staff and affiliates are exposed to training on a regular basis.

Top of Page