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JMU Dukes Email Account

Below are the steps to set up your new Dukes JMU email account. Once you begin, complete all the steps in one sitting. For security purposes, we recommend that you do not set up your account from a public or kiosk computer.

Your new JMU email address is in the format: "e-ID@dukes.jmu.edu" (ex. Dolley Payne Madison’s JMU email address would be "madisodp@dukes.jmu.edu").

Please be aware that your JMU email password and your JMU e-ID password (for access to MyMadison, Canvas, secureweb pages and more) are different and are not synchronized. When you receive an email to change your JMU e-ID password every 90 days, it will not affect or change your JMU Dukes email password.

 

  1. Log in and get a temporary password:

    a. Log in to MyMadison at https://mymadison.jmu.edu with your e-ID and password 

    b. Click on the MyAccounts tab 

    c. In the Dukes Email Password section (bottom right), click "Get Temporary Password"

    d. Click "Yes-Continue"

    e. Copy the temporary password

    f. Click the link beneath the temporary password to go to the Dukes  http://dukes.jmu.edu email login page

 

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  1. Sign In:

    a. Enter your full email address (e-ID@dukes.jmu.edu) in the "someone@example.com" box

    b. Click Next

    c. Paste or type your temporary password from step 1 in the Enter Password box

    d. Click Sign In


Login MyMadison Activation
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Login MyMadison Activation
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  1. Update your password:

    a. Type your Current password, the temporary password from step 1e above in the Current password box

    b. Type a New password in the New Password box

    c. Confirm password by retyping your new password

    Note: Please be sure to record your password in a safe place for future use.
    d. Click Sign in
Changing Password Office 365
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  1. Additional info required:

    a. Click Next
     
    b. Don’t lose access to your account,  by setting up at least 1 option to make your account more secure

    c. If choosing Authentication Phone:
    1. Click Set it up now beside Authentication Phone
    2. Choose United States (+1) from the drop down menu
    3. Enter 10 digit cell phone number with no dashes or spaces
    4. Depending on your preference, click either text me to receive a 6 digit code or call me to receive a phone call
    5. Enter the code and click verify or the # symbol depending upon your choice or text or phone call

    d. If choosing Authentication Email:
    1. Click Set it up now beside Authentication Email
    2. Enter an Alternate Email address you can access (i.e. username@gmail.com)
    3. Click email me
    4. Open your alternate email account in a DIFFERENT TAB OR WEB BROWSER
    5. Enter 6 digit code in the box and click verify

     

    e: Click finish after you have successfully set up your Authentication Phone and/or Email

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  1. Outlook Mailbox:

  2. a. Set Language to: English (United States) from the drop down box
    b. Scroll down and set "Time Zone" to: (UTC-05:00) Eastern Time (US & Canada)
    Note: It is important that the time zone is set for the time zone of James Madison University or Eastern Time.
    c. Click "SAVE"

    d: Your mailbox will open 

 

Office 365 Preferences
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Office 365 Preferences
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  1. Office 365 Outlook Inbox – In addition to reading email, you can:

    a. Install Microsoft Office (available for free as long as you are an active, enrolled student)
    1. Click the Gear Icon or "Settings"
    2. Scroll down to "Your App Settings"
    3. Click Office 365
    4. Click Install Status (from the left)
    5. Click Install desktop applications from the middle. For additional installation steps, see: Microsoft Office for Students

    b. Get Help - click the question mark icon in the upper right or by contacting the JMU IT Help Desk at 540-568-3555 or helpdesk@jmu.edu

    c. Sign Out and - click your name "the person icon" in the upper right and click Sign out

    d. Close your browser

Office 365 Apps
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Office 365 Apps
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