CampusNet

Troubleshooting

When a CampusNet technician arrives at your computer, here are their troubleshooting steps:

• Look to see if PC is getting an IP #
• Check the network stack
• Check and remove any AOL adapters
• Test another network jack
• Test another network cable
• Make sure Internet Explorer and Windows are updated
• Check and remove any proxy settings
• Check for Spyware
• Check for viruses
• Recommend the user format system and reinstall or contact a vendor