TD1065

Note:

Total Workshop Time: 2 Hours

Pre-requisites: None

Description:

The customer is always right.

Or are they?

Of course not. But providing good service means helping the customer even when the customer ISN’T right.

So, what do we do in those situations when we can’t give them what they want? Or when the information they are providing is inaccurate? Or when they’ve caused the problem that we’re trying to solve in the first place.

In this workshop, we will study those challenging situations and more, and we’ll create strategies for serving our customers effectively, whether they’re “right” or not.

Facilitated by: Professional Development Specialist, Talent Development.