Note: This workshop is capped at 20 participants. To receive credit for attending this course, your camera will need to remain on for the session. If this is not possible given your work environment, please contact the TD team to discuss options.

Total Workshop Time: 1 hour

Pre-requisites: None


JMU Telecommunications provides services to faculty, staff, students and departments. To more fully understand the breadth and depth of their services, join us! This workshop will cover telephone access, cable services, voice mail options, campus link functionalities and much more. Policies, procedures and best practices will be covered in the workshop as well. You will learn what to do, when to do it, and how to do it by participating.

Participants will:

  • Learn how to request services, as well as our SLA
  • Learn the importance of communicating changed in staffing
  • Learn how to monitor monthly billing

Type of Information: Receiving data and practice
Level of Interaction: Pair and table sharing
Extent of Practice: Scenarios and activities

Facilitated by: Susan Dean, Assistant Director IT-Telecommunications

Upcoming Classes

Workshop Classifications

Type: Single Session

Level: Fundamental

Competency: Administrative Skills

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