TD1355

Note: This workshop is capped at 20 participants

Total Workshop Time: 3 Hours

Pre-requisites: None

Description:

This workshop discusses ways individuals and teams can improve their customer service skills in order to turn dissatisfied customers into Raving Fans.

In this workshop participants will:

• Learn three rules for creating raving fans
• Discuss roadblocks to delivering exceptional customer service
• Create a Raving Fans action plan

This workshop is based on the book Raving Fans by Ken Blanchard and Sheldon Bowles.

Facilitated by: Reagan Neese, Benefits/Leave Specialist, Human Resources