TD1355


Note: This workshop is capped at 15 participants

Total Workshop Time: 3 Hours

Pre-requisites: None

Description:

This workshop discusses ways individuals and teams can improve their customer service skills in order to turn dissatisfied customers into Raving Fans.

In this workshop participants will:

  • Learn three rules for creating raving fans
  • Discuss roadblocks to delivering exceptional customer service
  • Create a Raving Fans action plan

This workshop is based on the book Raving Fans by Ken Blanchard and Sheldon Bowles.

Facilitated by: Pat Kennedy, Administrator IHHS

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Level: Fundamental

Type: Single Session

Competency: Customer Service

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