TD1829


Note: This workshop is capped at 16 participants

Total Workshop Time: 3 Hours

Pre-requisites: None

Description:

In today's diverse workplace, tense moments occur. When you hear something offensive, when you’ve said something wrong, when something you say has been taken out of context...these are things that can lead people to feel hurt, embarrassed, angry or resentful. But such negative encounters don’t have to stay negative. When handled properly, they can be transformed into “gateways” that lead to better working relationships and increased understanding.

In this workshop, participants will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension
  • How to set productive goals for various types of gateway conversations
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately)
  • How to communicate in a way that demonstrates respect and encourages further conversation

Facilitated by: Gail Napora, Professional Development Specialist, Talent Development and Valerie Ghant, Director, Center for Multicultural Student Services

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Level: Intermediate

Type: Single Session

Competency: Communication

Series: Administrative Assistants Certificate Program

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