TD2520

Note: A minimum pre-registration of 8 participants is required for this workshop to be facilitated as scheduled.

Total Workshop Time: 2 Hours

Pre-requisites: None

Description:

Do you doubt that you lead in customer service?

You know instinctively what makes for incredible and memorable customer service. What each of us needs to do on a regular basis, like daily, is to check our mirrors to see if we are doing it all day every day.

The fact is, even if you don't yet see yourself as a LEADER in CUSTOMER SERVICE, everyone around you does.

In this workshop you will learn how to:

• Understand the mirror
• Identify incredible and memorable customer service
• Consider 3 kinds of customer service (Sell, Use, Fix)
• Practice listening, perspective and likeability

Facilitated by: Director, Talent Development