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e-ID Password (e-mail, e-campus, Blackboard, and more)

The password for your Electronic ID (e-ID) is the same password that is used to access many other authenticated web pages on campus, such as the JMU e-mail system, e-campus, J-Ess, Blackboard, authenticated web sites such as the downloads page and more. Electronic ID passwords change on a cycle of 90 days

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M E N U

Password Expiration Notification
Password Resets
Intruder Detection and Lockout
Changing Saved Passwords to Prevent an e-ID Password Lockout
Error Messages
Security Awareness

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Password Expiration Notification

• Prior to expiration, you will receive a JMU e-mail reminding you to change your password
• If you remember your password, you can change it by logging into the the Computing Accounts Portal https://accounts.jmu.edu/ with option c. and selecting "e-ID Password/Secret Question" on the left navigational bar.
• If you do not remember your password, you will need to have it reset (see Password Resets).

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Password Resets

If you cannot remember your password, you will need an e-ID password reset. There are 2 ways of resetting your password:

1. Self Service Reset via a Secret Question
   
   • If you set a secret question, you can reset your own password by going to the Computing Accounts Portal and selecting option "b. Reset a forgotten e-ID password"
2. Visit the HelpDesk
   • Bring your photo ID (JAC or driver's license) to the Computing HelpDesk in the lower level of the Frye building (see HelpDesk hours) for a password reset.

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Intruder Detection and Lockout

• Ten login attempts with an incorrect password will put your account into an "intruder locked disabled state." After a set period of time, the account will be put into an "intruder locked re-enabled state" after which time you can try logging in again. For security reasons, we are not posting the amount of time that must elapse before the account is intruder locked re-enabled. Call the Computing HelpDesk at 568-3555 for "intruder lock status" and unlock information on your account.

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Error Messages

If you receive the error message "Cannot connect to LDAP server" when changing your e-ID password, an attribute of your e-ID has become corrupted. Please contact the Computing HelpDesk at 568-3555 for resolution.

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Security Awareness

JMU will NEVER ask for your eID password!  If you have sent your password to anyone, please complete these 3 steps using the JMU Computing Accounts Portal:


1. Change your password immediately
2. Change your secret question and answer immediately. This is necessary because someone that has your password can view your secret question and answer and use it at any time in the future to change your password and regain access to your account.
3. Check your mail forwarding setting to verify it is correct.

JMU complies with applicable requirements and "best practices" with respect to passwords cycles and security awareness training. The primary reason behind requiring periodic password changes is to limit the password's usefulness in the event it is compromised. The technology industry's best practices indicate passwords should be changed, at most, every 90 days, preferably more frequently. Adhering to this practice helps ensure the security of JMU's data and systems.

We are mandated by certain laws and regulations to establish and maintain an information technology security awareness program to ensure that all individuals are aware of their security responsibilities and know how to fulfill them. For example, people need to be aware of information security threats, the associated impacts of a compromised password, the risks of using the internet (viruses, scams, identity theft, etc.) and their responsibility in safeguarding JMU data. Moreover, best practices require on-going refresher training. Since everyone at JMU has an electronic ID (e-ID), linking the security awareness training to the e-ID password change process ensures that all JMU faculty, staff and students are exposed to training on a regular basis.

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