A-to-Z Index

Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

JMU Off-Campus Remote Access

How do I get JMU Off-Campus Remote Access?



1. Make sure you have read and are complying with the following:

2. Download JMU's VPN Client

VPN Client

The Cisco VPN Client is required to connect to the JMU Off-Campus Remote Access. The VPN client establishes a secure connection using your JMU e-ID and password for authentication.

Windows 7 (Professional, Ultimate, Enterprise) -
VPN Client
Instructions
 
Windows Vista (Business, Ultimate, Enterprise) -
VPN Client
Instructions

Windows XP Professional -
VPN Client
Instructions 

Mac OS X 10.4 and above -
VPN Client
Instructions

Frequently Asked Question:
 Problems with VPN running under Leopard?
1. Make sure Leopard is updated to 10.5.1 (Update by clicking on the Apple, About this Mac, Software Update).
2. Reinstall the VPN client from the Computer Downloads Page.


Troubleshooting Problems

The HelpDesk will provide over the phone installation and troubleshooting for non-JMU owned computers only. If this does not resolve the problem the HelpDesk will refer the caller to a local vendor.

If the equipment is owned by JMU and cannot be fixed over the phone it can be brought into the HelpDesk and Desktop Services will configure and troubleshoot the computer for you.