Computing Homepage
 

Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed



JMU Off-Campus Remote Access

How do I get JMU Off-Campus Remote Access?



1. Make sure you have read and are complying with the following:

2. Download JMU's VPN Client

VPN Client

The Cisco VPN Client is required to connect to the JMU Off-Campus Remote Access. The VPN client establishes a secure connection using your JMU e-ID and password for authentication.

Windows Vista (Business, Ultimate, Enterprise) -
VPN Client
Instructions

Windows XP Professional -
VPN Client
Instructions 

Mac OS X 10.4 and above -
VPN Client
Instructions
Frequently Asked Question:
 Problems with VPN running under Leopard?
1. Make sure Leopard is updated to 10.5.1 (Update by clicking on the Apple, About this Mac, Software Update).
2. Reinstall the VPN client from the Computer Downloads Page.


Accessing Network Drives

Remote Microsoft XP users can use CIFS to access network drives (ex. N:, L:).


Windows XP Professional -
Instructions
 
Windows Vista -
Instructions 

Users of Mac OS X 10.4 and above can use Native File Access for their network drives.
Instructions

Troubleshooting Problems

The HelpDesk will provide over the phone installation and troubleshooting for non-JMU owned computers only. If this does not resolve the problem the HelpDesk will refer the caller to a local vendor.

If the equipment is owned by JMU and cannot be fixed over the phone it can be brought into the HelpDesk and Desktop Services will configure and troubleshoot the computer for you.