Administrative Staff

Foundation Hall                                                                                                                                    1031 Harrison St., MSC 5736
Harrisonburg, VA  22807
FAX- 540-568-4220

Heather Wilharm

Heather Wilharm

Director, Business Services

Telephone: 540-568-5124

Email: wilharhn@jmu.edu

Responsibilities:

Card Services, Madison Print Services & Mail Services Contract, Leadership, Customer Service, Special Projects

Financial Contact for Budget Reconciliations, billing, A/R, Off-campus merchant program,

eVA Purchasing

 

 

Telephone:

Email:

 

 

 

Responsibilities:

Off Campus Merchant Program

Budget Reconciliations

Accounts Receivables

Processes Vendor Invoices

eVA Purchasing

matt.jpg

Matt Lam

Database Manager

Telephone: 540-568-4239

Email: lammk@jmu.edu

Responsibilities:

Manages CS Gold Database of Students, Faculty, Staff, Affiliates, Contractors, Alumni, UREC etc.

Peoplesoft HR & SA Daily Download

Door Access Authorizations/assignments

Peoplesoft Testing

CS Gold Equipment Billing/ purchasing

Summer Conference and Special Use Cards/Services

Early Arrival Cards/Services

Morgan

Morgan Crider

Assistant Database Manager

Telephone: 540-568-7554

Email: cridermp@jmu,edu

Responsibilities:

Supports Database Manager

Conference and Special Use Cards

Door Access Authorizations/Audits

Nathan Gray

Nathan Gray

Systems Administrator, Card Service

Telephone: 540-568-2879

Email: cardtechs@jmu.edu

Responsibilities:

CS Gold Operations

Data Guard

System Security

Disaster Recovery   

CS Gold Web applications

CS Gold Special Request System Reports

CS Gold Project Management

Manages CS Gold Technicians

Jason Chandler

Jason Chandler

Systems Hardware Technician

Telephone: 540-568-3604

Email: cardtechs@jmu.edu

Responsibilities:

CS Gold Equipment Specialist

Micros Point of Sale administrator

Dining Service’s liaison

Imaging System/ID card Design, Card Link Specialist

Computer Technician

Eddie Tobey

Eddie Tobey

Systems Hardware Technician

Telephone: 540-568-4989

Email: cardtechs@jmu.edu

Responsibilities:

Web page administrator

CS Gold Equipment Specialist

JACard reader rentals

Residence Life liaison

Aero Point of Sale

Electronic Door Access specialist

Cash to Card (ValuePorts) specialist

Inventory of Card Services equipment/surplus

Inventory of CS Gold equipment, repair orders

Card Services Customer Service Office

738 South Mason Street
Student Success Center, MSC 3532
Harrisonburg VA  22807

Kris Zwanzig

Kris Zwanzig

Business Manager

Telephone: 540-568-4616

Email: zwanzikf@jmu.edu

 

Responsibilities:

Manager for Customer Service Staff

University JACards

Meal Plans/FLEX/Dining Dollars Gold

Meal Plan Changes

Special Event Credits

Procedure Manuals

Marketing of JACards, meal plans, debit accounts

Departmental (Duke Card) Accounts

First Year/Transfer Orientation

Responsible for daily financial reconciliations/deposits

jessica

Jessica Martin

Fiscal Technician Sr.

Telephone: 540-568-7989

Email: thomp5jl@jmu.edu

 

Responsibilities:

Daily Deposits of Sales

Collection of ValuePort Sales

Bi-monthly/Weekly Report to Departmental Users of CS Gold

Bi-monthly Distribution of Sales

Monthly Reports of Sales

Credit Card Processing

Kristin

Kristin Blyer

Head Cashier

Telephone: 540-568-3516

Email: blyerke@jmu.edu

 

Responsibilities:

Assistant to Business Manager.

Provides primary service and guidance to customers.

Phone inquiries.

Meal Plan purchases/changes.

Declining Balance account deposits/refunds.

Issue JACards/Specialty cards.

Maintain daily office procedures and inventory.

Rebecca Jalbert

Rebecca Jalbert

Assistant Cashier

Telephone: 540-568-3410 

Email: jalberrd@jmu.edu

Responsibilities:

Assistant to Head Cashier

Customer Service

Meal Plan Purchases

Declining balance account deposits/refunds

Issue JACards/Specialty Cards

Phone Inquiries

 

Fiscal Assistant

Telephone: 540-568-5694

Email:

Responsibilities:

CS Gold Reconciliation of Sales

Duke Card Account Billing

Customer Service

Meal Plan Purchases

Declining Balance Deposits

Issue JACards/Specialty Cards

Phone Inquiries

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