Administrative Staff

Heather Wilharm

Director, Business Services

Telephone: 540-568-5124

Email: wilharhn@jmu.edu

Responsibilities:

  • Card Services, Madison Print Services & Mail Services Contract, Leadership, Customer Service, Special Projects
  • Financial Contact for Budget Reconciliations, billing, A/R, Off-campus merchant program,
  • eVA Purchasing

Matt Lam

Database Manager

Telephone: 540-568-4239

Email: lammk@jmu.edu

Responsibilities:

  • Manages CS Gold Database of Students, Faculty, Staff, Affiliates, Contractors, Alumni, UREC etc.
  • Peoplesoft HR & SA Daily Download
  • Door Access Authorizations/assignments
  • Peoplesoft Testing
  • CS Gold Equipment Billing/ purchasing
  • Summer Conference and Special Use Cards/Services
  • Early Arrival Cards/Services
Rae Gilchrist

Rae Gilchrist

Assistant Database Manager

Telephone: 540-568-7554

Email:  gilchrro@jmu.edu

 

Responsibilities:

  • Supports Database Manager
  • Conference and Special Use Cards
  • Door Access Authorizations/Audits

Nathan Gray

Systems Administrator, Card Service

Telephone: 540-568-2879

Email: cardtechs@jmu.edu

Responsibilities:

  • CS Gold Operations
  • Data Guard
  • System Security
  • Disaster Recovery   
  • CS Gold Web applications
  • CS Gold Special Request System Reports
  • CS Gold Project Management
  • Manages CS Gold Technicians

Jason Chandler

Systems Hardware Technician

Telephone: 540-568-3604

Email: cardtechs@jmu.edu

Responsibilities:

  • CS Gold Equipment Specialist
  • Micros Point of Sale administrator
  • Dining Service’s liaison
  • Imaging System/ID card Design, Card Link Specialist
  • Computer Technician

Eddie Tobey

Systems Hardware Technician

Telephone: 540-568-4989

Email: cardtechs@jmu.edu

Responsibilities:

  • Web page administrator
  • CS Gold Equipment Specialist
  • JACard reader rentals
  • Residence Life liaison
  • Aero Point of Sale
  • Electronic Door Access specialist
  • Cash to Card (ValuePorts) specialist
  • Inventory of Card Services equipment/surplus
  • Inventory of CS Gold equipment, repair orders
Card Services Customer Service Office

738 South Mason Street
Student Success Center, MSC 3532
Harrisonburg VA  22807

Kris Zwanzig

Business Manager

Telephone: 540-568-4616

Email: zwanzikf@jmu.edu 

Responsibilities:

  • Manager for Customer Service Staff
  • University JACards
  • FLEX
  • First Year/Transfer Orientation
  • Responsible for daily financial reconciliations/deposits

Jessica Martin

Fiscal Technician Sr.

Telephone: 540-568-7989

Email: thomp5jl@jmu.edu

Responsibilities:

  • Daily Deposits of Sales
  • Collection of ValuePort Sales
  • Bi-monthly/Weekly Report to Departmental Users of CS Gold
  • Bi-monthly Distribution of Sales
  • Monthly Reports of Sales
  • Credit Card Processing

Rebecca Jalbert

Assistant Cashier

Telephone: 540-568-3410 

Email: jalberrd@jmu.edu

Responsibilities:

  • Assistant to Head Cashier
  • Customer Service
  • Declining balance deposits
  • Issue JACards/Specialty Cards
  • Phone Inquiries

Grace Negron-Lozad

Fiscal Assistant

Telephone: 540-568-5694

Email:  ZXTR7T@JMU.EDU

 

Responsibilities:

  • CS Gold Reconciliation of Sales
  • Customer Service
  • Phone Inquiries

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