General Questions
  • Assist students who are withdrawing from the university prior to the end of the semester.
  • Notify faculty of extended absences from class when a student is incapacitated or experiencing extraordinary circumstances over the course of serveral days.
  • Manage the Madison Cares program to receive referrals about students of concern.
  • Refer students to the REBOUND program that are struggling with academic or personal setbacks or failures.
  • House Learning Strategies Instruction, a resource for students who need assistance with time management, test taking, note taking, and other academic skills.

Walk in appointments are welcome, but are subject to availability of staff.  Appointments can be scheduled by calling (540)568-6468.

If you are wanting to schedule an individual appointment for Learning Strategies Instruction (LSI), you can go to https://www.jmu.edu/lsi/request/appointment.shtml.

We are located in the Student Success Center, Suite 3010.  We are open from 8:30am to 5:00pm, Monday through Friday.

You will need to notify the Office of the Registrar if you are leaving JMU and fill out the Non-Return/Leave of Absence form.

https://www.jmu.edu/registrar/students/leaving_jmu.shtml

If you have questions, you can contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.

https://www.jmu.edu/registrar/students/reentry.shtml

If you have questions, you can contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.

A student or family member can contact the Dean of Students office about a current or future absence and the office will notify professors through an email notification.  Such notifications are sent as a convenience for the student but do not excuse the student's absence.

  • Talk directly to the professor about your concerns.
  • If after talking with your professor you still have concerns, talk with the department head.
  • If a student (graduate, undergraduate, or post-baccalaureate) believes that a final course grade was unfairly awarded, that student may initiate the Grade Review Process.
  • If you live on campus, you can talk with either your RA or hall director.  In addition, you can call the Office of Residence Life at (540)568-3501.
  • If you live off campus, you can talk with your landlord or JMU's Office of Off Campus Life at (540)568-6071.

This form is often referred to as a Dean's Certification and it is completed by the Office of Student Accountability and Restorative Practices at (540)568-6218.

Faculty Questions

Yes! We would first recommend that you talk to the student about your concerns in a one-on-one setting, inform them that you are worried for them and want to help them. Next, you can let them know you will be filling out a Madison Cares Referral and that someone from the Dean of Students Office will be in touch with them to discuss other support and resource options.

Email us at madisoncares@jmu.edu. We would be happy to give you an update and provide any information we are able to. Please note that during certain times of the semester it can take us several business days to get in contact with a student. Students can also choose not to respond to our outreach.

No, our office does not excuse absences. Absences can only be excused by faculty members per their class policies. Our office can notify faculty on the student’s behalf of an extended absence/situations occurring for a student (ex. Death of family members, hospitalization, personal crisis, etc).

We would recommend you discuss this with your Academic Unit Head. Our office does not handle academic policies/decisions. If a student asks our office for guidance regarding WP/WF/Incompletes, we refer them to their professor since they are the only ones that can grant those options.

Please refer to and follow Academic Policy #12. If you believe the student is an immediate safety threat to themselves or others you need to call JMU Police at 540-568-6911. If you would like our office to be aware of the student and follow up with them to offer support and resources you can submit a Madison Cares Referral or contact us at 540-568-6468 or deanofstudents@jmu.edu.

We would recommend you discuss this with your Academic Unit Head. If you are concerned for the student and would like us to follow up with them to offer support and resources then you can submit a Madison Cares Referral.

We would recommend you discuss this with your Academic Unit Head. Students often ask us about this option for their classes. We instruct them to talk to their professors about what their options are for completing the course remotely but that if their class is listed as in person then that is how it is going to stay regardless of their situation. You/your department can decide to work with the student to create a remote option or not.

No. The Dean of Students Office does not excuse absences, only faculty members have the ability to do this. We would recommend discussing this with your Academic Unit Head if you are not sure how to approach the situation. If there is reason for you to be concerned about the student then you can submit a Madison Cares referral so that we can connect with them.

Student Questions

If you will be missing class for 2 or more days our office can send a notification to your professors on your behalf to officially inform them of your situation. It is then your responsibility to follow up with your professor(s) about what your next steps should be. The Dean of Students Office cannot excuse absences or change any academic policies that your professors might have in place.

We recommend that you first speak with your professor about your concern. If you need to pursue further options then you should contact the Academic Unit Head or Department Head of the class in question. You can also email your questions to the Provost’s office at academicquestions@jmu.edu.

To see the deadlines for dropping individual classes from your schedule please refer to the Office of the Registrar's website under Current Students → Dates and Deadlines → click current semester. https://www.jmu.edu/registrar/students/print_dates.shtml. If you have decided to leave JMU and want to be removed from all of your classes, you will need to notify the Office of the Registrar and fill out the Non-Return/Leave of Absence form.

https://www.jmu.edu/registrar/students/leaving_jmu.shtml.

If you have questions, you can contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.

You will need to notify the Office of the Registrar if you are leaving JMU and fill out the Non-Return/Leave of Absence form.

https://www.jmu.edu/registrar/students/leaving_jmu.shtml

If you have questions, you can contact the Office of the Registrar at registrar@jmu.edu or 540/568-6281.

The Dean of Students Office does not handle academic status or policies regarding this issue. You should have received an email noting your suspension/probation status which listed instructions for next steps. Please review that email for that information and the person you need to contact depending on your academic major. You can also contact Academic Student Services at 540-568-7123 or acadconcerns@jmu.edu.

Refer your friend to Madison Cares! This will allow us to reach out to them to offer care and support. We highly recommend that you speak with your friend about why you are submitting the referral, explain to them what you are seeing, that it is worrying you, and that you care about them! If you believe they are an immediate threat to themself or others, call 911.

Family Questions

If you are worried about your student and would like our office to reach out to them to offer support and resources you can submit a Madison Cares Referral. We would highly encourage you to talk with your student about why you are submitting this referral so that we are able to have the most transparent conversation as possible. If you believe your student is a threat to themselves or others, please call JMU Police at 540-568-6912 or 911 so that a welfare check can be performed. Another resource we provide is the Rebound program. This program would pair your student with a mentor on campus who can work with them on setting and reaching their goals.

If your student lives on campus, they should contact their RA and/or Hall Director. If your student lives off campus then they can contact their apartment complex and/or JMU Off Campus Life Office at ocl@jmu.edu to discuss their options. If the roommate is violating a University policy in some way then your student can contact the Office of Student Accountability & Restorative Practices at osarp@jmu.edu.

Your student was likely referred to our office through Madison Cares. Madison Cares is a referral program that allows anyone to inform us of a concern they might have for a student. We attempt to call and email students several times. If we are unable to reach them and are concerned for their well-being then we will call their emergency contact(s) to ensure they are safe. We will encourage you to inform your student that the Dean of Students Office is trying to reach them and that they should contact us as soon as possible.

If we inform you of our concern for your student then we have information that has led us to be worried for your student’s well-being. We ask that you partner with us and offer support to your student when this happens, listen to our concerns, and help us gather relevant information. We only make the call to parents/guardians if we are becoming increasingly worried about your student.

There are many resources that you can talk with your student about! We would first recommend that you encourage your student to speak directly with their professor to talk about the class and how to best improve. There are also offices on campus that might be beneficial to their academic success. Learning Strategies Instruction (jmu.edu/lsi) can help with study skills, time management, and much more. The Learning Centers (jmu.edu/learning) provide tutoring for a variety of subjects that are available to any student during the semester. You can also refer your student to Madison Cares and we can assist them with getting connected to these resources. Our Rebound mentor program could also be a good fit for a student struggling with academics.

No. Due to the Family Educational Rights & Privacy Act (FERPA), your student’s educational records are private. While JMU employees cannot discuss your student’s specific grades we can talk to you about resources that could help your student if they are struggling academically. We recommend that you have an honest conversation with your student about your expectations around grades, sharing grades with you honestly and transparently on a regular basis, and talking about any other struggles related to their time in college.

If your student cannot communicate due to being admitted to the hospital (or another serious situation), you may contact our office on their behalf so we can officially inform their professors of the situation. If your student needs to pursue a withdrawal and they are unable to communicate with us due to their condition then we can also work with you through that process as well.

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