Kim is a collaborative change leader who is passionate about helping organizations thrive through thoughtful process improvement and meaningful change. With more than a decade of experience leading teams and streamlining operations, she has guided transformations that make work easier, more efficient, and more rewarding for both employees and customers.

Kim’s background spans process improvement, learning and development, and customer experience, where she has designed training programs, championed digital solutions, and built collaborative frameworks that deliver a lasting impact. Kim is known for her approachable leadership style, and dedication to creating inclusive environments where people feel supported and valued. Certified in Six Sigma Green Belt, Kim combines data-driven insight with a genuine commitment to growth, bringing both expertise and heart to every project.

At home, her life is happily bustling with many pets, whose antics bring joy, balance, and plenty of laughter.