Organizations can now intelligently optimize how work gets done—by humans working with robots—across the enterprise from a central end-to-end platform. This enables organizations to more effectively automate tasks, streamline processes, increase employee productivity, and ultimately deliver more satisfying customer experiences.

JMU X-Labs is partnering with BRMi to “create a student learning path for the technology” and “will cover a variety of business and education applications for RPA as well as the means and methods to intelligently optimize work performance” (See BRMi to Teach Robotic Process Automation at JMU).

In this advanced introductory course, students explore a variety of business and education applications for robotic process automation (RPA) such as:

• Customer onboarding – Using optical character recognition (OCR) and cognitive automation
• Automating legacy billing systems
• Creating regular reports from multiple enterprise systems that employ smart reporting to determine who gets the report based on critical data elements
• Improving customer service satisfaction by synchronizing data across multiple systems in real time
• Automate help desk and troubleshooting with a full-featured bot system designed to answer the most common issues
• Improve course registration, enrollment, and administrative processes
• Take and report daily attendance
• Support cognitive learning and improve online coursework