Note: This is an online course.

Total Workshop Time: 1 Hour

Pre-requisites: None


All newly designated supervisors of classified employees, as a condition of employment, are required to complete the one hour, Understanding and Using the Grievance Procedure online orientation course and quiz created by JMU’s Office of Human Resources and the Department of Human Resource Management (DHRM).

JMU has a responsibility familiarize employees in supervisory roles with the state’s grievance procedure for non-probationary, classified employees and to provide training and resources to university supervisors.

During this course, you will learn about:

  •  Services provided by the Office of Employment Dispute Resolution (EDR)
  • Fundamentals of the grievance process
  • Roles and responsibilities of all parties involved


  • Click on Understanding and Using the Grievance Procedure Orientation Course
  • Click on Training
  • Enter your JMU User Name and e-ID Password
  • After viewing the module, return to the link above to access the related quiz
  • Click on Quiz
  • Enter your Last Name, First Name
  • Answer the questions
  • Click Submit
  • A score and course acknowledgement will appear


Please contact
Leigh Ann Bowles
Policy and Compliance Specialist

Facilitated by: Leigh Ann Bowles, Policy and Compliance Specialist

Workshop Classifications

Level: Fundamental

Type: Single Session

Competency: Supervision/Management

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