Zoom Implementation

The university is procuring the enterprise license for Zoom.  Work is underway in collaboration with Libraries and others to integrate Zoom with Canvas and provide resources for using it to support instruction for fall, 2020.  Best practices are being developed to provide guidance to the university community on its safe and secure use.

Microsoft Office 365

With the release and rapid adoption of Microsoft Teams, Information Technology is looking to make several changes in our Office 365 environment.  First, we are looking to fully move all users to Teams and to retire Skype for Business.  Additionally, we will be starting to migrate from our on premises Exchange email system to the cloud-based Exchange Online platform that is part of Office 365.   Moving our email system to Office 365 and enabling Teams will allow our users to take greater advantage of the suite of tools offered by Microsoft.

Two-Factor Authentication (Duo)

Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond user name and password. To address this important practice and further safeguard the university’s valuable electronic resources (personal information, account deposits, research data, etc.), JMU Information Technology implemented Duo for two-factor authentication (2FA).   Many systems are already behind Duo and additional systems are continuing to be added.

Data Center Network Upgrade

Our legacy Data Center network components were not providing the bandwidth, redundancy and security we need to grow into the future. We procured new network equipment and have installed the equipment in the data centers.  We are currently in the process of migrating all of the data center server and storage systems over to the new network.  Migrations of systems are carefully planned to reduce the risk and disruption to our users.  Once installed and tested, the new environment will provide higher bandwidths, less latency, increased redundancy, and will enhance security for all systems and applications within the data centers.

Workflow/Increased Efficiency Projects

In an effort to support more streamlined processes, several workflow projects are underway.

Transfer Equivalency:  A new application was procured and integrated with the student system to support the creation of transfer equivalencies and approval of those equivalencies.  An additional project is underway to provide the ability for a prospective student to see how their transfer courses will apply toward degree and major requirements. 

Family Portal:  Requirements are being gathered to support providing students with the ability to share information related to their student record, financial aid, and bill with family members. 

Small Purchase Card Reconciliation:  Requirements were gathered for a Finance system project that would support the reconciliation of the university’s small purchase card.   Analysis is in process and the project will be launched once that is complete.

Mapcom Infrastructure Management System

Mapcom is a visual GIS mapping system that allows Telecom to catalog, manage, and plan all elements of the university's communication infrastructure. This includes copper, coax, and fiber optic cable, conduit pathways, and inside building wiring and equipment racks. Work began in March 2016 and after extensive fit for use verification using data from a designated test area, the system was placed into production in June 2017. Data collection efforts continue throughout campus. The project is expected to run approximately 5 to 7 years before the entire outside plant will be in production.

Imaging Replacement

The university’s imaging system has reached end of life and a replacement system, Hyland’s OnBase enterprise content management, was procured to replace it.  Work has completed to establish the technology infrastructure for the new solution.  The Office of Undergraduate Admissions was selected as the pilot office for this new system and they went live with OnBase in September 2018.  The Office of the Registrar was migrated to the new system in early 2019.  Human Resources is now fully using OneBase.  Work will continue to convert all imaging customers to the new solution.  Once all offices are converted to OnBase, additional functionality provided by the application will be explored and deployed as needed.

MyMadison Modernization

MyMadison provides self-service functions from the student and human resource systems to the university community.  Efforts are underway to provide a more modern user interface and provide seamless look and feel for both the web-based and mobile versions.  Focus will be begin with the Applicant and Student Centers, then will expand to Employee, Instructor and Advisor. 

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