Two-Factor Authentication (Duo)

Multi-factor authentication (MFA) is an information security best practice that adds an extra measure of protection beyond user name and password. To address this important practice and further safeguard the university’s valuable electronic resources (personal information, account deposits, research data, etc.), JMU Information Technology implemented Duo for two-factor authentication (2FA).  Many systems are already behind Duo and additional systems are continuing to be added.

Data Center Network Upgrade

Our current Data Center network components are not providing the bandwidth, redundancy and security we will need to grow into the future. We procured new equipment last summer and have been installing the equipment in the data centers.  Once installed and tested the new environment will provide for higher bandwidths, less latency, increased redundancy and enhance security for all systems and applications within the data centers. This project will take many months as we schedule migrations over the academic calendar to reduce risk and disruption to our users.

Information Technology Service Management (ITSM)

Information Technology is completing implementation of the Cherwell Service Management solution. This solution provides best-practice capabilities for managing and delivering IT services to JMU. Help Desk services for IT and Libraries and Educational Technology, IT asset management, Change Management, IT to IT services and Software Change are all live on the system.  Current effort is focused on implementing the Customer Portal.  The IT Service Portal is a web-based solution that allows customers to log tickets, check the status of tickets, search a knowledgebase, and more. We anticipate making the IT Service Portal available to campus in fall, 2019. 

Workflow/Increased Efficiency Projects

In an effort to support more streamlined processes, several workflow projects are underway.

Graduation Application: Technical analysis of functional requirements is being completed. Graduation candidates will submit their application to graduate on-line. The application and will be evaluated and posted for the Registrar’s Office and appropriate approvals from advisors and academic departments will be completed.  This will greatly streamline the graduation process.

Financial Aid Scholarships:  A third-party product, Academic Works, was procured to support the automation of applying for and managing scholarships.  Implementation for the first phase of managing all scholarships handled by the Office of Financial Aid was completed in January 2019.  The second phase which expands the system to other scholarships is underway.

Research Administration:  A third-party product, Key Solutions, was procured to support the management of research compliance and grants.  The first phase to support compliance went live in January 2019.  The second phase to support the handling of all research grants is in the requirements phases.

Course Directives and Waivers:  A new workflow process is being developed to support the submission of course directives and waivers for student academic programs.  Requirements are being defined.  This project is closely tied to the graduation application project.

Transfer Credit Permissions:  A new workflow project to support students requesting permission to take and transfer external credit is being launched.  Mapping of the existing process is in progress.  Once that is complete, requirements will be defined.

Transfer Equivalency:  A new application is being procured to support the creation of transfer equivalencies and approval of those equivalencies.  The data will be imported into the student system and made available to prospective students, applicants and current students to support their evaluation how any external credit will be handled by the university. 

Family Portal:  Requirements are being gathered to support providing students with the ability to share information related to their student record, financial aid, bill with family members. 

University Advising:  An initiative to provide better technology to support students planning their academic career and to support university advisors was created in partnership between Academic Affairs, Student Affairs and Information Systems.  Requirements have been collected campus-wide and a request for proposals is being developed to seek vendors who have solutions that would support this initiative.

Advancement CRM:  The primary system supporting University Advancement is reaching end-of-life.  Information Systems is partnering with University Advancement to gather requirements to support creation of a request for proposals to replace that system.

Mapcom Infrastructure Management System

Mapcom is a visual GIS mapping system that allows Telecom to catalog, manage, and plan all elements of the university's communication infrastructure. This includes copper, coax, and fiber optic cable, conduit pathways, and inside building wiring and equipment racks. Work began in March 2016 and after extensive fit for use verification using data from a designated test area, the system was placed into production in June 2017. Data collection efforts are currently underway in the Village. The project is expected to run approximately 5 to 7 years before the entire outside plant will be in production.

Imaging Replacement

The university’s imaging system has reached end of life and a replacement system, Hyland’s OnBase enterprise content management was procured to replace it.  Work has completed to establish the technology infrastructure for the new solution.  The Office of Undergraduate Admissions was selected as the pilot office for this new system and they went live with OnBase in September 2018.  The Office of the Registrar was migrated to the new system in early 2019.  We are currently migrating Human Resources.  Work will continue to convert all imaging customers to the new solution.  Once all offices are converted to OnBase, additional functionality provided by the application will be explored and deployed as needed.

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