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Dear Graduate,

Your Commencement graduate and guest tickets are now available for you to distribute to your guests online. Please carefully review the instructions below and share with your guests.

From your smart phone, please visit your online ticketing account at MyAccount.JMUTickets.com to download your personal ticket and transfer tickets to your guests.

Tickets will need to be transferred to your guests using the steps below. All tickets must be displayed using Apple Wallet or the Google Pay app. Screenshots or printouts of mobile tickets will not be accepted.

Downloading Your Graduate Ticket

  • Log in to JMUTickets.com from your smartphone.
  • On the first page, select your event to view available tickets.
  • Select the Graduate ticket, it is the ticket listed that does not have “Transfer” listed under it (see screenshot example).
  • Tap the “Add to Apple Wallet” or “G Pay Save” icon to save to your smart phone. See below for detailed instructions.

Transferring Your Guest Tickets

  • Log in to JMUTickets.com from your smartphone.
  • On the first page, select the TRANSFER TICKETS
  • Select the tickets you want to transfer, then fill in the mobile phone number or email of the recipient. Multiple tickets can be sent to one guest so long as they are arriving together.
  • Tap REVIEW TRANSFER, then TRANSFER TICKETS to initiate the transfer. Your recipient will receive a text or email with a link to accept the tickets.

For Your Guest: Accepting Guest Tickets

  • Tap on the link from the text message, or click on the link from the email if transferred using an email address.
  • Select ACCEPT TRANSFER
  • Guest will log in to their existing ticketing account (if applicable). The tickets will be listed there to download.
    • If they do not have an account, they will be prompted to create one before they can complete the transfer and accept the tickets.

Downloading and Accessing Tickets

It is highly recommended that all attendees download their mobile tickets to their Apple Wallet or Google Pay app immediately upon accepting the transfer and to have the app readily available on the day of your ceremony for easy access. Tickets can also be accessed by visiting MyAccount.JMUTickets.com.

iPhone

  • Tap the “Add to Apple Wallet” button. This will open your Apple Wallet.
  • Follow the Apple setup steps by tapping “Next” on the top right hand corner of the screen.
  • Choose “Automatically Select” and tap “Done” on top right hand corner of the screen.
  • The ticket is now added to the Apple Wallet. Go to the Apple Wallet app to view the ticket.
  • A barcode will not be displayed, rather the ticket will say “Hold Near Reader” for contactless entry.

Android

  • Tap the “G Pay Save to phone” button. This will open your Google Pay app. If the Google Pay app is not installed on your phone you will be prompted to download it before saving the ticket.
  • Tap the “Save” button to have the ticket added to your Google Pay Wallet.
  • Tap the “View in App” button to view ticket in the Google Pay app.
  • A barcode will not be displayed - the ticket will say “Hold phone near terminal to use” for contactless entry.

Helpful Links

MyAccount.JMUTickets.com – Manage Tickets Online

Commencement Home Page – For Event Day Information

For assistance with managing tickets please email athletic-ticket@jmu.edu or call 540-568-3853. For commencement specific inquiries please email jmugrad@jmu.edu.

Complimentary Football Tickets Available

Class of 2020 graduates may receive one complimentary ticket for the September 4 football game vs. Morehead State. Guest tickets can be purchased for a discounted rate of $14. Tickets can be reserved by logging into Grad.JMUTickets.com.

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